Krystal

My experience at the Saraland,AL restaurants was the worst. This place should be closed down. I spent 29.00 and through away most of my food and should have thrown it all away. The restaurants was busy, there were only two people working. The manager tried her best but she had to lock the doors so no one else could come in. Her only other worker after spending about ten minutes beating frozen hamburger meat with a hammer trying to get the meat to separate she just decided to cook the peices she could put together. She then went and locked herself in the bathroom. The cooking area was a disaster. I asked for change because I was about to give the poor manager a tip. She didnt have time to give me change. In the mean time another worker showed up to help. They started arguing. I g

These supposed to be the junkyard fries as you can see they are chili cheese fries with bacon on top. I don’t have the ranch or the jalapeños added to it. I was on the interstate by time. I figure out I was missing the items I would have gave it four or five stars all the way through but my food was incomplete and I had a taste for it so therefore I gave it a two. The ladies were nice but they asked me what did I order? And the food was fresh just not completed correctly

Ordered ahead. Restaurant doors were locked at 8:00 pm. Speaker at drive thru not working and as soon as we pulled up to window to let them know we had an order to pick up we were told to pull forward and wait. Only one other car waiting in line. It took over 20 minutes for a 4 Krystal’s combo to come out. No one else had ordered after me. No customers inside. Literally no reason for such a long wait time for 4 cheese Krystal’s and an order of tots. Insanely incompetent employees.

every single time we come here we’re the only person in the drive thru yet they pull us forward and make us wait 10-20 minutes for 4 regular krystals. EVERY single time!! we are not complainers at all but this is out of hand

First I would like to give all glory to the Creator of 🌎 and life 🙏. I want it to be known that no restaurant is perfect, every restaurant deserves a chance to prove their greatness. I almost lost hope because of a few experiences at this Krystal location. I was about to give it a 1 star, but after being served by the GM Mrs. Tueyeattia, and Mrs. Sabrina Harris. Then the next 2 days being served by D and Mrs. Tueyeattia, let me tell you all something, that food was hot and fresh each day. It really revived me and they really came with it because the food was cooked with so much love and passion. These 3 individuals deserve a promotion and great recognition 🙌🙌🙌🙌🙌🙌🙌 outstanding performance. Thank you all 🙏