Krystal

Saraland, AL · Fast food restaurant

Rating
3.2/5
★★★☆☆ 3.2
Reviews
20
Rank in Saraland
#22
of 49 restaurants
City Percentile
10%
rating percentile
Address
Krystal, 1211 Industrial Pkwy, Saraland, AL 36571
Phone
(251) 675-4915
Website
locations.krystal.com/al/saraland/1211-industrial-pkwy
Status
Open 24 hours

Krystal is a restaurant located in Saraland, AL. It is one of 49 restaurants listed in Saraland. Its 3.2-star rating is slightly below the Saraland city average of 4.0 stars. There are 10 photos associated with this location.

About Krystal

Krystal is the south’s original quick-service restaurant chain located in the heart of Saraland, AL. Known for its signature square burgers, juicy chicken sandwiches, and hearty breakfast, Krystal has been a staple in the community for many years.... More

Hours

SaturdayClosed
SundayClosed
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed

Customer Reviews

★☆☆☆☆ 1.0 Rhonda Toifel · Oct 2025

My experience at the Saraland,AL restaurants was the worst. This place should be closed down. I spent 29.00 and through away most of my food and should have thrown it all away. The restaurants was busy, there were only two people working. The manager tried her best but she had to lock the doors so no one else could come in. Her only other worker after spending about ten minutes beating frozen hamburger meat with a hammer trying to get the meat to separate she just decided to cook the peices she could put together. She then went and locked herself in the bathroom. The cooking area was a disaster. I asked for change because I was about to give the poor manager a tip. She didnt have time to give me change. In the mean time another worker showed up to help. They started arguing. I g

★☆☆☆☆ 1.0 Tancy Marie · Nov 2024

These supposed to be the junkyard fries as you can see they are chili cheese fries with bacon on top. I don’t have the ranch or the jalapeños added to it. I was on the interstate by time. I figure out I was missing the items I would have gave it four or five stars all the way through but my food was incomplete and I had a taste for it so therefore I gave it a two. The ladies were nice but they asked me what did I order? And the food was fresh just not completed correctly

★☆☆☆☆ 1.0 APREL MATHEWS · Feb 2026

Ordered ahead. Restaurant doors were locked at 8:00 pm. Speaker at drive thru not working and as soon as we pulled up to window to let them know we had an order to pick up we were told to pull forward and wait. Only one other car waiting in line. It took over 20 minutes for a 4 Krystal’s combo to come out. No one else had ordered after me. No customers inside. Literally no reason for such a long wait time for 4 cheese Krystal’s and an order of tots. Insanely incompetent employees.

★☆☆☆☆ 1.0 kyleigh reed · Feb 2026

every single time we come here we’re the only person in the drive thru yet they pull us forward and make us wait 10-20 minutes for 4 regular krystals. EVERY single time!! we are not complainers at all but this is out of hand

★★★★★ 5.0 Indigenous Americans United · Oct 2025

First I would like to give all glory to the Creator of 🌎 and life 🙏. I want it to be known that no restaurant is perfect, every restaurant deserves a chance to prove their greatness. I almost lost hope because of a few experiences at this Krystal location. I was about to give it a 1 star, but after being served by the GM Mrs. Tueyeattia, and Mrs. Sabrina Harris. Then the next 2 days being served by D and Mrs. Tueyeattia, let me tell you all something, that food was hot and fresh each day. It really revived me and they really came with it because the food was cooked with so much love and passion. These 3 individuals deserve a promotion and great recognition 🙌🙌🙌🙌🙌🙌🙌 outstanding performance. Thank you all 🙏

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Active Military Discounts ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee ✓ Late Night Food ✓ Quick Bite

Services

Fast food restaurantAmerican restaurantBreakfast restaurantChicken restaurantDessert restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.