Krystal

Not a place I'd look forward to returning to. I placed an online order that included a shake. When I arrived to pick it up, I was told their ice cream machine wasn't working. This wasn't reflected in the app at all, which was frustrating since the shake was the only reason I came. They did offer to let me switch to something else, so since I was already there, I decided to try their food instead. Unfortunately, the food was nothing to get excited about. The burgers were easily the worst part-extremely soggy and lacking flavor. The chicken was slightly better, but there wasn't much actual meat to it. Overall, it was an unsatisfying experience and not somewhere I'd recommend or plan to revisit.

Pulled in at 10:15 Friday, May 23, 2025. One car was in front of us. We sat at the menu without anyone acknowledging we were there. As we started to drive away thinking they were closed for some reason, a male voice took our order. 4 Krystal’s, 1- pup, 1 medium fry and 1- Spicy Chicken. Pulled to window, a female asks what we ordered. We told her, she takes our card, runs it and say- ‘It’s going to be awhile’ please pull up. My hubby asked, ‘wait, what is a while, she laughed and told us to pull forward. We did, we noticed there was 1 other car. (The car that was in front of us). We sat there for 5 more cars to pull forward (now parking in parking spots). We witnessed the male voice come out of the door, go to car (in front of us) said, he’s made their order 2 times, why don’t they have i

The server was great. The Krystal burger was the worst thing I've ever eaten; however, the Chic sandwich and onion rings were good. The also had no shakes due to a broken ice cream machine. The ventilation was very poor with a strong smell of grease inside the restaurant.

Went here on 12/23/25. Ordered the 19.99 meal. When I got to the window, they wanted me to pay $30.00. When I asked why it was so much. I was told that the price went up. I told them that the menu states 19.99 and they need to honor that price. I was told that the price went up and they haven't had the chance to change the menu. When I told them that they have to honor the price on the menu. He canceled the order and refused to serve us. I sent a message to the corp office and waiting for a response. I wish I could give them a zero star. Update: never heard from the Corp Office.

I am evaluating the Krystals in Orange Park Florida on highway 17. I grew up eating Krystals, and I absolutely love them, been eating them all my whole life. We typically go in the restaurant to eat and the staff is usually friendly however the seating area is never what I would call clean if you know what I mean. Good thing I always keep a pack of Clorox cleanups in my purse!