Krystal

Jasper, AL · Fast food restaurant

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in Jasper
#41
of 77 restaurants
City Percentile
8%
rating percentile
Address
Krystal, 402 Hwy 78 W, Jasper, AL 35501
Phone
(659) 213-1332
Website
locations.krystal.com
Status
Open 24 hours

Krystal is a restaurant located in Jasper, AL. It is one of 77 restaurants listed in Jasper. Its 3.1-star rating is slightly below the Jasper city average of 4.3 stars. There are 10 photos associated with this location.

About Krystal

Krystal is the south’s original quick-service restaurant chain located in the heart of Jasper, AL. Known for its signature square burgers, juicy chicken sandwiches, and hearty breakfast, Krystal has been a staple in the community for many years.... More

Hours

SaturdayClosed
SundayClosed
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed

Customer Reviews

★☆☆☆☆ 1.0 Ruthie Baldrey · Nov 2025

Do NOT waste your money or your time! The service was great and the people are super nice but the food is disgusting. The sliders were soggy and the meat (doesn’t look real) smelled and tasted horrible. The French fries were hot and tasted good.

★☆☆☆☆ 1.0 Kameron Elliott · Dec 2025

ordered three double mini cheeseburger meals, which came to $16.24 after tax. Even though I ordered water, I was still charged for a drink—not a huge issue, but something customers should be told upfront. After paying, the employee handed me only two mini cheeseburgers with no drink, no fries, and no receipt, and then told me the food was actually meant for the car in front of me, which had already left. I was charged $3.81 for the two cheeseburgers and then refunded, but only $3.70 was returned to my card. When I finally received the correct order, the food looked so unappetizing that I couldn’t eat it. I understand mistakes happen, but the overall experience—from the incorrect charges to the mix-up to the poor food quality—was very disappointing. The pictures I took show exactly what I

★☆☆☆☆ 1.0 Cincy John · Nov 2025

Had high hopes but after a giving a few chances the experience is getting worse. Yes, the food wasn't the best when it first opened but new employees and equipment means growing pains. One thing that gave me hope was great service and fast service. Now that is gone and the food has not improved. I just sat in the drive thru for 20mins (only two cars), had to repeat my order at the window, was never told my total... Just stuck her hand out for my payment and then was just handed my bag and the window closed. No thank you, come back, nothing. As much as I want to say the worker had a bad attitude, it was probably because the other person 'working' was looking at her phone the whole time. Never bagged any food, looked up, or helped. Just on her phone. The food has not improved enough to overc

★★★★☆ 4.0 Billie Henson · Feb 2026

The temperature of the food is good but the cheese on my burgers was not melted. The wings which I ordered later, were nice and hot. Service is extremely slow in the drive-thru, even though I had a mobile order each time. I was at this location at 10:30-11:00 am on a Wednesday with only one vehicle ahead of me at the time. The first occurrence, I waited 10-15 minutes after the speaker and then still told at the window to pull into the parking area to wait some more before they brought my food out to me. The second occurrence, I waited at the window for approximately 10 minutes before being given my order. They are also rather pricey for what you get.

★☆☆☆☆ 1.0 heather allore · Oct 2025

Where to start... we ordered to dine in. the girl taking my order got the order wrong 6 times. No matter what I said she kept putting the wrong items in. It took 20 mins to get her to enter my order right. Then we get the food. Onion rings are cold. Burgers are all on soggy disgusting soaked through with grease buns. We had 8 burgers, all were disgusting. The 2 chicken sandwiches were ok, but had almost no mayo when we had asked for extra. Bathroom was dirty. Parking lot was impossible to exit as they closed the exit with a uhaul and a pickup truck. All in all it was a very disappointing experience. We thought we had a great new late night choice but after this we will not be returning.

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Lunch ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee ✓ Late Night Food ✓ Quick Bite ✓ Breakfast ✓ Dinner ✓ Dessert

Services

Fast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.