Krispy Kreme

Made an online order for the football specialty donuts because it’s my son’s birthday. Used points then when I arrived I was told all they had available were the glazed donuts. The two stars are because the manager was very apologetic but did blame the online platform for not selling out the donuts. Was told to come pick them up the next morning and ended up with donuts that looked and tasted awful. Please do better

So I gave it two stars only because the staff was nice to me. I got three donuts the new York Cheesecake, biscoff cookie, and Oreo cookies and cream. All three has almost no filling and the dough was still raw in places. This is the second time this happened. I don't recommend this location due to the consistent issues with raw dough, however the one on pleasant Hill is not bad.

My daughter wanted to go to Krispy Kreme after her open house at her school. She had gotten a gift card for her birthday and wanted to use it towards her purchase, so we went to this location off of Scenic Hwy. We decided to go inside, since it wasn't busy at the time that we went. It was very clean inside. There were these little hats placed on the tables that had Krispy Kreme on them, and my son was excited to put the hat on. My daughter ordered a box of donuts, half glazed, half strawberry flavor with sprinkles on it. There was a tall, older gentleman who assisted us with the purchase, but I didn't get his name. He was very helpful in taking her order and helping her with hee order. The kids were fascinated with being able to watch the donuts being made and see them LIVE as they came

It is 9pm on a Thursday night. There are 12 cars (no exaggeration) in the drive thru line and it’s not moving. The inside is not open at all. Why would they allow you to make an online order if you can’t just pick it up. So now everyone that’s in line is PISSED because they already paid!! There are only TWO employees in the building!!! Only two!!! The line has not moved in the 15min that I have been here. This is unacceptable!! Never Again, believe that!

I really like Krispy Kreme, the franchise, & overall quality/taste of their donuts. However, this particular location rarely ever has the seasonal donuts. I’ve gone morning, afternoon, evening, night, and have never been able to get seasonal donuts. Added, the last dozen that I got, the donuts were not done. Updated 3.5.26 Once again, at 540p, no Oreo donuts. It really seems like they’re not making any of the seasonal donuts…ever.