KFC

I placed a mobile order at 9:45 at night. For two wraps and a famous bowl. They close at 11 might as well close at 10 because it seemed like they were done when I got there. I get there at 10:05 and my order should have been ready on the app it said up to 15 minutes there was no orders ahead of me and people were coming in and they were getting their orders prepared before I asked what’s taking so long. They said you’re getting fresh chicken. I was like OK go back to my car. Come back 10 minutes later they tell me 10 minutes again more. I get it but they are literally just chitchatting in the back doing nothing and they are laughing. All of a sudden the front lady comes back and she’s like you’re still waiting and I’m like yeah I’ve been waiting here this whole time. She was so nice in try

Tonight we went to pickup our dinner from the westerly RI location. We should have received one 7 piece bucket with the double mashed deal and one 8 piece bucket instead we received two buckets with 6 pieces each with the smallest pieces of chicken I have ever seen!!! Not to mention the dry old biscuits. I’m highly disappointed and I know a lot of others are with this location as well. This is the 3rd time I’ve been with all 3 experiences being awful. I’ve saved my receipt and photos and filed a complain online with no response.

If i could put zero stars i would. Not only did it take over 20 minutes for three items. The mac and cheese was soup and the cheese wouldn't even stay on the noodles. The potatoes we got were completely stiff and i was actually able to mold it like play dough. And to top it all off the cake i got was OVER 4 months expired. THE WORST OF IT ALL, THE MANAGER HIMSELF, WITH BARE HANDS WAS TOUCHING ALL OF THE CHICKEN and when his employees said hey you shouldn't be doing that because now we have to throw that all away. He responded no it’s fine I DO IT ALL THE TIME!?!?!?

Got a festive feast crispy Bucket yesterday, lady working was super nice and holy cow was the food good. Some of the best fried chicken I have ever had. I never thought in a million years Westerly would have the best KFC!

Terrible service at this KFC. I wish I could give zero stars. The staff were openly rude, rushing me through my order and complaining while I was pulling up Apple Pay—even though it only took about 30 seconds. Their attitude made me feel like I was an inconvenience instead of a customer. To make things worse, they shoved my cold drink into the same bag as my hot food, so everything was lukewarm by the time I got it. Won’t be back.