KFC

Ate here 2 days apart and both times were a complete failure. Day 1: rice was more undercooked than sushi. I’m sure gravel wouldn’t have been as crunchy. Went back to the drive thru and was told it would be an hour for rice to cook… Day 2: rang up the wrong amount of items than I ordered so we were missing food as well as not even getting the correct item we ordered and was wrong up correctly on the receipt. This is why they say they are supposed to confirm your order (shocker… they did not, so surprise for us). Didn’t have time to go back this trip, so I tried calling to let them know so they could correct or replace the items, and I’m assuming their phone is on silent mode or something. I called 4 times and nothing each time. Did I mention everyone in the restaurant were grown adults? N

The worst part of my visit to this KFC was the complete lack of customer service. KFC sends coupons to customers, yet when I arrived at the store, they refused to honor them. Even though I couldn’t use the coupon, I still placed the order. When I received my food, items were missing, cold Mac n cheese. On top of that, I specifically asked for sauces while ordering, and when I got to my car—no sauces were included. It’s frustrating to see how far fast-food customer service has declined. Situations like this make the experience feel careless and poorly managed. This location seriously needs to improve its service and attention to customers. Close this place down...

I went thru the drive thru today, ordered an 8 piece bucket of Crispy Fried Chicken, and 2 sides to go with it. The service was good and fast but they gave me "old chicken that was kept under their heat lamps since lunch". It was hard and tough, and not enjoyable. It was not hot, tender and fresh as it should have been. I don't like to complain but get tired of not getting what I pay for and I don't live in town. Not convenient to return it.

Tocarra was great! And the chicken was amazing!!! Not trying to sound crazy but this was the first KFC in a while that had really good Chicken, next time I pass through town I’ll definitely stop and grab a bite ⚡️

Asked for Nashville hot, literally one squirt of sauce. This is technically not what I ordered. I would like a manager to reach out to me.