KFC

Ordered online on their app. They were out the only reason I ordered. Instead of calling or sending message they substituted. Than when I reached out for a refund they offered half my order. Had I known I would have cancelled. I will be disputing charge since they failed to uphold their end. Avoid at all cost.

As a child, I grew up loving KFC chicken now as an adult. I am disgusted with the Round Lake Beach KFC branch. It’s like they don’t know how to cook or they think double dipping chicken into oil is gonna make it warmer or hot so you think it’s freshly made, all it does is kill the taste and add a cup grease with each piece. Don’t eat at the Round Lake Beach KFC. This is my third time and I will not go back. I will not do it again. Every time one order is one’s good the next ones is bad. The bad days are really bad and Management does not care. Their food is no longer quality, think twice before you eat it. KFC is good, do not order it in Round Lake Beach, Bad management makes the city residents here look incompetent. They need to close, try Popeyes. I find it a tad to crispy but it tas

I don't understand what happened to this place or who is managing it but this place has had the worst service for over a year now. Every time I go back against my better judgment I totally end up regretting it. The wait time is beyond ridiculous, the staff is rude and if they moved any slower a 5-year-old could do a better job. Somebody needs to get in and take control . Even ordering ahead on the mobile app you sit there for 30 minutes at the very least to get served for an order you called in 30 minutes prior.

Saw a commercial for the Big Ol Bowl for Five Bucks last week, so thought we would go and try it. Wasn't too bad, just not very big so ordered a two piece meal and I got two sliders meal. Over 26 bucks and didn't really get much. Should have just made this at home. The two stars I gave was just because the lady that took our order seemed nice.

Well, I ordered online for a drive thru pickup, I got there and after I paid, they told me to pull up ahead for a couple of minutes for the food. I AM NOT EXAGERATING WHEN I SAY THAT I WAS WAITING FOR 20 MINUTES FOR THE FOOD WHILE OTHER PEOPLE GOT IN AND GOT THEIR FOOD AND THE DRIVE THRU WAS MOVING ALONG. I finally called the store, and they finally brought out the food and when I asked what the 20 minutes delay, I was told by the runner that no one told her to take out the order!!!!! I complained and I got a call from a person that basically said thank you for the complaint and that was it!!! This is not the first time this place screwed up and needless to say I AM DONE!!!