KFC

I am writing to report a very unpleasant experience I had at the KFC location on Texas Avenue. I went through the drive-through and ordered a 4-piece Nashville Tender combo with fries, corn, and mashed potatoes. When I checked my order, the fries were stale and not fresh. This was actually the second time I have received stale fries from this location. The first time it happened, I did not complain—I simply went home and threw them away. However, today I decided to return to the store to politely request fresh fries since I had just purchased the meal. When I went inside, an employee named Justine came to the counter and asked what I needed. I calmly explained that my fries were not fresh and asked if they could be replaced. Justine immediately snatched the fries from my hand and rolled

I had a really disappointing experience at the drive-thru. Darla took my order and seemed extremely fed up and rude from the start. I was only asking for simple things, but she made me feel like I was an inconvenience and brushed me off. The worst part was when she shut the window in my face while I was still there. Customer service like that really ruins the experience. I hope management addresses this because no customer should be treated that way.

I was delightfully impressed. We ordered the big 20 box and shared it between two people. It was filling. The nuggets were really good and crispy! The eating area was clean. It was a good experience.

Manager Ilean was extremely rude, I I took my order back up to counter to have it corrected and she went and fixed it and literally tossed it back at me. Never have I been treated so rudely. Didn't talk to me or ever apologize for my order being wrong. Will not go back.

I just wanna give out kudos to the three people that were working at Kentucky Fried Chicken this morning at the College Station, Texas. They were doing an amazing job and were as quick as they can be and so professional. There were so many customers in drive-through and in the front and was very hard for them to keep up, but they did their very best. There were customers that were upset because they waited so long and Michelle was very understanding and apologetic. I recommend to the Manager please hire someone for the drive-through and the front. If people call in it’s your job to provide your employees the help they need & for you customers.