Jimmy John's

Rude staff; no assist at drive through. I pulled to the window still no one noticed me. Probably a total of five minutes invested at this point. I pulled up to enter the building. Upon entering was greeted with "you need to move your car". I explained what had happened, again told "you need to move your car". I asked if I could place my order before moving the car. I was told no, you need to move your car. Service recovery 101: spend thirty seconds taking my order. After moving my car my order would be ready. Simple. Poor skills in understanding how to handle an upset customer. I was a regular, but at this point, will never go to Jimmy John's Wisconsin Rapids again, or for that matter, any Jimmy John's. There are many other options for that daily sandwich and catering needs.

Wisconsin Rapids, WI store. 4pm All I wanted was a sandwich and a soda. Ordered in drive through. Ended up having a 5 minute conversation about making it a combo then the meal is cheaper cuz the drink is more expensive if a combo isn't ordered. I JUST WANTED A SANDWICH AND A DRINK. It was a full 2 minutes before he realized I may not want a combo but then was all about it will cost me more. I ended up adding a cookie just to shut him up-even though it was 50 cents more but cheaper than not getting a combo-- uuggg!!! I will not be on this merry go round again. IF i decide to ever go back I will leave if I have to have this conversation again.

After having so many disappointing fast food experiences lately, we were so happy with our online order tonight. Thank you JJ staff!

We just ordered 3 subs and they would only give us 3 napkins at the Wisconsin Rapids, WI location. When we asked for more because we all know 3 napkins for 3 subs is not enough. She said she can’t. She is only allowed to give 1 napkin per sub. What a load of crap. Thank goodness we had some Jersey Mike’s napkins leftover. At least they know how to treat a customer and not be so frigging stingy on napkins.. I will not be going back there. How cheap.

I went and picked up two subs today at the wisconsin rapids location as I live outside the delivery area. I have never had a sub from here and I was happy with the way the staff greeted me and with how quickly they made my order, and yes the food was good. I will be back again.