Jimmy John's

I’ve had issues at this location multiple times recently with messed up and lazy orders, from ignoring add-ons to charging for extra ingredients. Every single time there is an issue it is the same young woman in glasses who’s there and makes my orders, even arguing with me the last time and saying there were no issues. Within the last few months, there has been an issue with the food she’s made nearly every single time I’ve come in. As you can see from the pictures, there’s no computer issue that didn’t show the ingredients, and yet there’s nothing on it. I cannot describe how disappointing this is when all I ask for is a few vegetables added to my sandwich and I can’t even get a bit of sauce.

Ok, I am not much of a deli-guy, but when we ordered ahead of time, there was NO wait! The food was EXQUISITE! The quality of the products, the meat, everything was awesome! I recommend the Tuscan Italian Wrap, and I also recommend their chips! Their chips and desserts are quite good, so be sure to stop by Jimmy John’s for any occasion!

I usually order here when i forget to pack a lunch because of their proximity to my job. Lately the orders are so inconsistent in terms of quality and correctness that i will just hit one of the other locations on my commute to Winston from now on. (Delivery order; maybe you get better service in person. Wont be finding out)

Ordered a bootlegger club, waited 40 minutes for delivery and it never left the store. Went to pick it up in person and was told I couldn't have the sandwich because I asked for a refund (just wanted the $3.00 delivery fee removed since, it wasn't delivered obviously) The employee started yelling at me saying that she was the employee and had a right to kick me out. Like... okay that escalated quickly I just wanted the sandwich I paid $18 for. Another employee handed me the sandwich, while employee A was still screaming. Got home and opened the sandwich and it was just meat and cheese (see attached photo) I have ordered from this location many times, but never again.

I have had the worst experience with this location today. I work in the area and call in orders regularly. Today I was left on hold for over 25 minutes! Assuming they are just busy I hung up waited 10 minutes and called back alone answering the person replies thanks for holding and another 20 minutes go by. I hand up call back and the person hangs up on me!!! I really would like to report the poor lack of customer service to corporate!