Jimmy John's

Ordered for delivery, this location allowed the order, then 10 minutes later called to inform me they didn’t have a delivery driver. As someone who’s worked in the fast food industry even as a delivery driver, I understand. Here’s the issue, my money was still taken, the order was still accepted manually by the store, and instead of figuring out a solution, they called me with a problem, didnt leave a voicemail because an unknown number was calling me after 6pm, then gave me attitude when I called back, I tried to resolve the issue but really I ordered delivery because I had a long day. Then I went to the other location off Lindbergh assuming that was the right location as no name or address was confirmed with me on the call. Discovered it was the sunset hills location, had -2 issues at Li

I forgot why I stopped ordering from this this location, but was reminded exactly why earlier today. I ordered online and after 2 hours, my order had not arrived. I tried calling multiple times for an update but no one answered, forcing me to drive to the location. Upon my arrival I asked to speak to a manager. I was greeted by a young woman with dark hair and piercings. I explained the situation, and was told that the driver had just left with all the deliveries. (2 hours after I ordered.) I asked for a refund, and was promptly given one. No apology, no offer to rectify the situation...nothing. After leaving, I remembered a similar situation from last year, and if I recall correctly it was the same manager. She is rude, condescending, and completely abysmal at her job. After looking at o

Just want to say.. good thing I like avocado. And good thing I asked for extra napkins.. had to take off half the toppings just to be eatable. Workers were obviously aggravated.. seemed annoyed when I asked to put my number in for rewards , responded with “yep, yep” before I could even finish my question…

The woman with dark hair who I assume is the manager was very unkind to customers and employees. She was cussing in front of customers about the AC and wasn’t very tentative. The past few times I’ve visited the manager with dark hair, glasses, and facial piercings was so degrading to her employees especially the older man. I am typically served by the man who provides great customer service. He is very kind and good at what he does. I wish they had a different manager. This location would be more successful and inviting

A horrible, horrible operation. I ordered a sandwich, which they prepared incorrectly. I saw that it was incorrect, before I even took one bite from it. So I took it to the counter and simply ask them to fix it, and the manager flat out refused. Not only did she refuse, but she was extremely rude and insulting about it. So I simply - in a calm normal voice - ask her to refund my money. She not only refused, but she was totally obnoxious and started insulting me again. Needless to say, I will never go back.