Jimmy John’s

First the cookie I wanted was out. Then they delivered my order and forgot part of it. I called and they said they’d sent it out. It’s been 45 minutes and still no delivery. Very frustrating. It’s the principle behind it. I paid for it. It’s on the order and I didn’t get it. I want what I paid for. This is not the first time they have screwed up my order.

Amazing customer service. Food was great and was done very fast. Definitely recommend!

Staff is usually rude, even when the drive thru isn’t busy. The times we have ordered the subs weren’t very good, they rush, and don’t double check the orders.

Very impressive! The employees were friendly! Cleaning because it was a down moment and the supervisor was very attentive and working with her people!

My wife and I order online for pickup frequently. We both like the ability in the app to customize our sandwiches. It would be nice if the sandwich actually came to us as ordered. The food tastes great and have never had a quality concern on that end, but in the last 5 orders, we have yet to have a correct order. Pretty disappointing when you're already paying a minimum of $9 a sandwich. Love Jimmy John's as a whole, but frustrated with this location. Edit: order again last week. Yet again, our order was incorrect vs our online order. The one sub which was to have no mayo, no onions, and add kickin ranch. When the sub is received had mayo, onions and no kickin ranch... pretty frustrating to consistently have the same issue when custom ordering online.