Jimmy John's

Incident date/time: January 23rd, around 6:00 PM Unfortunately, this was not a good experience. I visit this location every Friday after work to start my weekend and usually order 2–3 Unwiches, typically spending around $30-$40. This time, my total came out to $15, which immediately felt off. At handoff, I asked if I had only been rung up for one Unwich. The employee (young blonde male, early 20s) responded with confusion: “Oh. You wanted two? Wait, you wanted a Unwich?” He then hesitated and claimed they were “out of that.” The second sandwich maker visibly looked confused, as it was clear this was a blatant lie that he wasn’t in on. I think he may have been the supervisor (skater looking guy). I didn’t understand, they just made me a sandwich with the exact same ingredients minus the

I got a jjblt with cheese witch is an extra 1.98 and added a combo. Went through drive thru they didn’t give my chips I had to ask for it. There wasn’t cheese on my sandwich. They charge me for nothing. You need to retrain your employees.

I placed an online catering order that came to $281. By card was billed three times. I received no confirmation email. The next day I called to see if they had the order and informed them my card was billed three times. They had the order so i went to pick it up and asked them to refund the other transactions. They said the manager needed to. I asked for the managers name and number. They said he likes to reach out to customers and would not provide it. I showed them my bank statement where I was triple charged. Still nothing. They said he would call me. I receive no call so now I have to go back down to the store tomorrow. This is insane and a colossal waste of my time. I will never order from them again.

Pretty solid. I did place my order as I was going to leave work and ended hp having to stay like 45 more minutes. When I went to pick it up the employee had ate my sandwich Lol. Which honestly I couldn’t care less about. He made a nee one within minutes and I was on my way.

Came to drive thru, it was empty, store wasn't busy. After sitting there for 7 minutes without being greeted I finally said hello and was then asked what I would like to order. Once I got to the window, I attempted to pay for my order with a $100 bill. I was rudely told they don't take $100's (which is fine, but there are no signs informing customers of this). When I replied this is the only bill I have, someone else came and asked to see the $100 bill. I guess they decided to take it then because I was handed a stack of $5's and my food. Didn't count the change back to me, just brushed me off. This was not a friendly experience, it was rather rude. Hopefully customer service will be worked on and may I suggest signs stating which $$ bills are accepted so customers know prior to ordering.