Jimmy John's

The last two times we ordered here, the sandwiches were over an hour before getting them. Tonight I placed my order at 6:54 (according to the email confirming my order). At 7:36 I got a notification that it was on its ways for delivery. It is now 8:06 and we still do not have our order. Last time it happened, I chalked it up to a fluke. This is now the nail in the coffin that I won’t ever order from them again. Absolutely atrocious Edit as of 2/12/26: Was craving a sandwich so thought I’d give them another chance. Added pictures of what I ordered, which is not close to what I got. Where on here does it say cucumbers? Cause it was loaded with them, and they were mushy. Also, not cut in half, had tomatoes, and gave me a Diet Coke. How hard is it to follow literal written directions?

Ordered a Club LuLu sandwich today, added cheese, pickles and cucumbers and it was a major disappointment. This is supposed to be a "favorite" meaning double protein and we got Slims, neither one of our sandwiches had the lettuce we ordered. A waste of nearly 40$.

Pretty consistently late if you set a delivery window. If you do order, make sure to set the delivery window 30 minutes to an hour before you actually want it to arrive

I've eaten here A LOT. You can see from other reviews, they suffer from the typical franchise stuff, and in a college town. This weekend students are starting to come back after the summer. Today we showed up in person for lunch and they actually closed and turned us away because they were too busy to take our order! That's a first for me. Normally I'll get a quote for a long wait and choose to leave. Today JJ's wasn't interested in making all the money they could. So, heads up, they aren't ready for the students to return. I'll think twice before coming back. So should others.

Getting hangry. I placed an order through the app, and even added a generous 25% tip, which I normally cannot afford to do. It has been almost 2 hours, and my sandwich is not here yet. I've called the local store 23 times over the last hour, and no one has picked up. The message box is full, so I can't leave a voicemail. And the app says that my order has been received, but says nothing about the sandwich being made or ready for delivery. No one has reached out to me about cancelling or delaying my order, and I'm starting to get really irritable. I would go down and check on the order myself, but I am disabled and can't easily leave the house. And this isn't the first time there have been major delays on a delivery from this location. This is getting ridiculous.