Jimmy John's

Update 7/30/25: I'm bringing my 4 stars down to 1 because I'm over this establishment. My first delivery issue was on day 1, so I gave them slack. I've ordered twice more with issues both times. My 2nd order, my sandwich was missing the cheese. I called and got a $10 credit. They offered to redeliver but I said the credit was fine. A month later, I just went to use my credit and they had no record of this. Luckily, they still gave me my sandwich for free because I could back up my story with calling the store. I had the exact same issue, again! This time, the meat was missing. I have been ordering the Cubano. Ham, bacon, cheese, pickles. It's not that hard to make. This time, the manager gave an attitude when I called and made me come back to the store with my sandwich. Now I get to waste

Food is solid most of the time. I personally have had 2 delivery orders come with 0 meat in my sandwich. I always get a 14. This also happened 2 weeks apart which is crazy. They’ve also swapped the turkey for ham 2 or 3 times in the past as well.

Every time I have come here order is constantly wrong. They never forget the cheese they up charge you, but always forget the ingredients that define the sandwich. Want a sandwich with avocado…forget it, they always miss. Tuna sub - go to subway they will give you a sample that has more. Made an online order about 45 minutes before picking it up. Went inside and was told the order was in process and that the sandwiches on the line were mine. While I am waiting another customer who also made an order comes in and is told they did not see the order and that they will start making it for him. They their order was stuck to another order. I literally talk to this guy while waiting, his name was John. They proceed to give him order that they told was mine, meanwhile I have been there 30 minutes

*Edit: I already filled out the bit.ly complaint. Even the person reading the reviews can't get anything right! Beyond annoying!* This place seems to make more money by charging their customers for items and not giving them what they order. I have had 5 back to back orders completely wrong. Missed items (whole sandwiches) and whole pickles. Condiments missing, subs not made correctly or sloppily. This is not at all like any Jimmy Johns' location in the area. I'm tired of it. I will now drive an additional 20 minutes to not eat at this one ever again. Even Subway itself conducts itself better than this, which is an even bigger embarrassment itself.

I had a great experience. Sandwich came out fast, fresh, and right! Customer service was excellent too. Evy and Truly helped me navigate my sandwich decisions and gave terrific recommendations all while wearing a smile the entire time! Great addition to Lowell!