Jimmy John's

Food was great, unfortunately this was the first time JJ’s sent my order through an Uber driver. I specifically don’t use Uber because they take forever and can’t follow directions. Never had an issue with a JJ employee driver. The Uber driver was coming from Hill Rd, and I live 5 mins from JJ’s, took an hour. The GPS tracker showed she sat in a parking lot (across the street) for 10 mins, she called me and said she couldn’t find my house and was mad when I couldn’t give her directions because I had no clue where she was and she couldn’t tell me. I walked down the street in the rain and she held it out the window. Really? I left her a thumbs down and she called me immediately to complain about it. I know the Uber driver’s actions are not Jimmy John’s doing, but using them as a service, is.

While their sandwiches have been fine I have twice walked out when either waiting to submit an order with no one ahead of me or when I was rudely treated by staff in the store. Staff were busy making sandwiches but could have stopped to take my order while continuing to have someone else make them. Other JJ locations are better than this one. After having stopped in multiple times I will not be back to this spot. Will go to competitor from now on.

I guess if you want zero meat or cheese on your sub then this is the place to order. I had ordered a sub on July 26 at 7:08 PM. I had it for delivery since I work from home and do not have the ability to leave when I’m working. My food did not arrive until 7:45 PM and I live locally so it shouldn’t have taken that long. As you can see in the pictures that I put I had only ordered a turkey and cheese sub nothing else and there was slim to none turkey or cheese let alone it looks like it was just thrown on there. I had submitted customer feedback like they keep commenting on other people’s reviews and the only message I got back was that the sandwiches are weighed and portion out properly so it’s not really their fault. Let me just say that I will never order/buy from here ever again, due to

Employees as well as assistant manager are not aware of the current promotions , even with a sign in the window. Purchase a sandwich I was overcharged. I brought this to the attention. Of the assistant manager pointed out the sign in the window and he promptly explain to me I was wrong. It was save a dollar, not get a combo for a $1. I kept my cool and explained. To him he was wrong and I would take it up with a store manager. I went online reported this to JJ customer service received a call from the district manager on Tuesday. Following my visit from Saturday, he assured me he would address this issue. With employees and management, to make sure they understood their promotion. It's just disappointing i have to go through all these steps to get back the $4 I was overcharged. Not to men

Again didn't send the entire order ... This is getting old, can't call there because you get attitude. This time it was a 44 minute wait and they forgot three bags of chips with our order.... Would have given a 1 star but the sandwiches are delicious!