Jimmy John's

Today, I was greeted by Timothy (thats the name on my receipt). I can't express how much kindness he showed me and the customer before me. I hope he knows what a blessing he was to me tonight. The food is great! I will be a loyal customer. Thank you Timothy!

During my grandfather’s recent visit to this Jimmy John’s location, the cashier used profanity toward another team member while completing his transaction. Such conduct is highly unprofessional and reflects poorly on the standards of this establishment. Had I been present, I would have corrected the situation immediately, as I am a manager myself at a full-service restaurant and understand the importance of maintaining professionalism and respect in front of guests. Whoever that individual was needs to be coached.

I was greeted by a guy with glasses who seemed genuinely disappointed that he worked here. No “welcome to Jimmy John’s”. Just a negative tone of “are you ordering?”. I haven’t been to a JJ in over 10 years and I won’t be going back. The guy was very frustrated that I didnt know the sizes of the sandwich’s. “Do you want a big one or a little one!”. Guy shouldn’t be working with customers or in the service industry. If he had been nice I would have tipped.

Placed an online order and picked it up. When I got home the sandwich was incorrect I called and immediately placed on 10 minute hold before anything could be explained and I was not going to drive back after I got home 2 towns away was pretty much offered no resolution and the team member I spoke to was rude

This will be my last time ordering from JimmyJohns. The last 3 times I’ve ordered from JJ, my sandwich has been wrong! I order the same thing every time. This time I was sent 2 sandwiches, when I only ordered 1, and NEITHER were correct! Where are the tomatoes?!?!