Jimmy John's

Stopped here to get family dinner, My child has a severe food allergy so we asked Hunter the manager who was serving us to change his gloves, he complied but had quite the reaction changing his gloves. He then proceeded to cross contaminate severely, and when I told him what he was doing he contaminated the whole meat and cheese section ,when he threw the ham and cheese all into the ham bucket. As contaminating anybody with a milk allergy. I then stated I would like a refund he ignored me I stated it two more times he ignored me and said I'm not leaving until I get a refund he then said you got it and I said well can I get a copy of a receipt or some sort and he said you got it he did not give me anything and he said it'll be on your card as of now I do not have a refund. I asked you th

This might be my favorite JJ in South WI. Came in at about 5:45pm on a Saturday and it was pretty busy but they still got all the food out fast and it was all correct. Employees were very positive and helpful. While I was eating I couldn’t help but notice a woman sitting towards the back of the restaurant who was very grumpy and kept asking for the General Managers phone number. One employee brought her food to her and another came over and asked how he could help her but she refused stating she needed the General Manager’s information with a displeasing tone of voice. I thought she was quite rude to be totally honest, it’s just a sandwich shop it cannot be that serious. Props to the employees for being calm and trying to help! It is peak dinner time on a Saturday, they are doing amazing.

Food was good, however I placed my order last night at 18:18 ended up calling the store at 18:50 because there was no updates to the order online nor did I receive the delivery. A gentleman answered the phone and said that he was walking out the door with my order. I finally got my delivery at 19:07 which is absolutely insane, I could have driven there and been back with my food well within that time frame, its a 5 minute drive to my house from the restaurant. Do better or at least communicate to the customer that there is a delay.

I want to make a suggestion for the Delavan store. I stopped in to grab lunch on my way back to work. I had ordered a #10-Easy mayo, little lettuce, NO tomato, add pickles. (My suggestion) The cashier really needs to listen better to the customer as to what they ask for. What I got was #10 pickle, tomato, no lettuce.

The service I received from the cashier was extremely disappointing—he was rude and unprofessional. On a positive note, the person who made my sandwich was polite, and the sandwich itself tasted okay. However, the overall cleanliness of the restaurant was unacceptable. I saw employees throwing balled-up sandwich wrappers on the floor, and their work station was a complete mess. It was honestly gross. The only area that appeared clean was the dish pit, which stood out in contrast to the rest of the space.