Jimmy John's

UPDATE: Keith, the manager, called and emailed me the very next day after I posted this review. I am adding a star as a result. He handled the matter appropriately and demonstrated the qualities of a professional and effective store leader. I did emphasize to Keith that I don’t know what the employee may be going through, and my intention was simply to bring the situation to his attention. He did not make excuses but was also compassionate, and it was clear that he genuinely cares about his employees and wants the best for his store. Writing a review really can help managers support their teams, so I encourage others not to write this store off if they have less-than-perfect experience. - - Overall, I would typically rate this location five stars. The food is consistently good, ambiance

I ordered a JJBLT. No mayo no tomato add onions and avocado. Instead of putting no tomato they put no mayo twice. So my sub had tomato on it. I am allergic tomatoes so I couldn't eat it. If I were making a sandwich and saw 2 no mayo on the slip I would question it. We should be able to see what they actually typed in before the order is made so it can be prevented.

We ordered for delivery. They said 20 minutes. Called an hour later. We never received are order. They said they delivered it. I said we never received the food. I asked for a credit. Keith a manager hung up on me immediately. I called back and he said its not there responsibility. Someone must have stole it because the delivery driver said they rang the bell. Ive been sitting by the door the entire time. No one pulled up and no one rang the bell. The food was never delivered! I have a 27.00 charge and no food and they are refusing to credit. Complaint filed with corporate. Asked the manager his name. He said Keith and then said I could use it all day long. Rudest customer service ever.

This has happened to me twice now. I order food around 4:50. It said out for delivery at 4:58, and being that my place is within 10 minutes of the store I was getting a little concerned when minute 25 came and went. I checked the tracker, and it said my food had been delivered. I opened my door there it was sitting there. No knock nothing. I had specifically asked them in delivery instructions to knock after the last time this happened. The food had clearly been sitting there for a minute as the sandwich was not fresh at all. It was a weird luke warm temperature like everything had warmed slightly while waiting at the door, and the mayo was starting to soak into the bread. Jimmy John's used to be great, but im utterly disappointed lately.

Moved to town within the last three months and have become a regular customer at the establishment with a very consistent order of the hunters club with extra of my favorite toppings Since I started coming here, they have hands-down become my favorite Jimmy John’s of all time every time they fulfill my needs, no hassle and amazing customer service with a friendly atmosphere.