Jersey Mike's Subs

Friendly staff greeted me when I came in, place was clean and they took my order and made sandwiches fast and everyone had smiles and was very welcoming. Food was good price was fair for the size of the sandwiches which I got a giant size and it was great for a couple meals.

Normally, I love Jersey Mike’s and consistently receive great customer service, which is why this visit stood out. I came in on 2/24/26 around 8:00pm, and there were two gentlemen working. Unfortunately, I was never greeted, and when it was my turn to order, the employee taking my order didn’t write anything down even though I mentioned I had a few modifications. As a result, my sandwich was missing both the chipotle mayo and lettuce that I specifically requested. The second employee who rang me up also appeared disengaged and unfriendly, and there was little to no communication throughout the interaction. When I received my sandwich, I said “thank you,” but didn’t receive any acknowledgment in return. I’ve visited this location many times and have previously interacted with the manager,

I came in at at 8:50. I’ve worked at a deli and managed a deli before and someone coming in at closing is always like “damn” but he didn’t have that attitude at all. He’s helped me before and I usually don’t do reviews, but when someone is all about the customer and the customer experience I have to give a major shout out. Not too many young adults have any sort of common sense when it comes to customer service so it was very refreshing to get that at Jersey Mikes in Petaluma from Antonio! Give that young man a raise. Who ever the manager is, you have a good employee at this location. Like I mentioned I’ve managed various businesses and he has the right attitude! Again, give him a raise!!! Oh and the sandwich is fire! Add the Mike’s Hot Honey and Chipotle to any sandwich 🔥🔥🔥

Tasty, substantial sandwiches—quality meats and delicious whole wheat bread. We split a JM’s Club—turkey, ham, provolone, applewood smoked bacon & mayo.

We order here about once a week through the app and it’s always correct, fresh and delicious! The pickup is very convenient. The customer service is great and everyone here has been very kind and helpful. One time, I made a mistake when ordering on the app and selected the wrong bread. I called right away and they fixed my error, not a problem. I’ve been ordering the california club sub because it’s cheaper than ordering a #7 and adding avocados, but I don’t eat bacon. I always request bacon on the side so I can feed it to my dog. They have honored my request every time and I just wanted to say thank you. It’s very sweet and I appreciate it so much.