Jersey Mike's Subs

Went to Jersey Mike’s with my family and placed an order for a #16, asking for bell peppers instead of hot peppers. I even mentioned it was my first time visiting. The young lady taking my order didn’t offer a receipt, didn’t hand me my drink cup, and just walked away after I paid, so I had to grab the cup myself (check the cameras around 8 PM, I was wearing a black shirt). When I got home, I found the sandwich had regular hot peppers, not bell peppers. I immediately went back to the store and politely asked for a replacement. The employees looked at each other, laughed, and one of them said they’d “call the manager.” After a quick pretend call, they came back and told me, “Sorry, we didn’t make a mistake.” No refund, no remake, nothing. Left the sandwich on the counter and walked out.

My wife put in an online order this evening. When my daughter goes to pick it up, she's told the order was cancelled, and that we called in. We did not cancel anything or call in. The app doesn't show it was cancelled either. She also used her shore points for one of the items, and now lost that. There were no apologies given at all, and the staff was not helpful. This is the 2nd time I've had an issue with this particular location. The employees at this location seem to be playing games with the online orders. Total waste of time and unprofessional.

I love JM just not this one. Customer Service is their worst quality. We went yesterday for the first & last time. Ordered a sandwich and such hubby goes to pay for it with $100 bill. That’s was my smallest currency and JOSH refused to accept it without explanation. Hubby come to car to tell and get me card I got out because I wanted to know his reason. Looking around there was this big white guy staring at us & Josh trying to show his political side. I wasn’t intimidated at all. As for the reason he gave was (looking at the guy) we used to take them but we’ve gotten a few fake one so we don’t take them anymore. I asked who the owner was and apparently didn’t want to tell me. I asked 3 more times so he said he would call his district manager. He has it on speaker to his mouth and the backg

Went in today around 1 and ordered 3 subs for my family, the girl with the red hair who was taking my order seemed like she was upset and had a attitude when I was telling her what toppings I wanted. I understand she was in charge of the meat part but she could’ve lost the attitude when telling me the young man was going to put my toppings on. I’ve worked in customer service before and I know customers come first. If she can’t get her job done by doing so then this isn’t the work environment for her. Management needs to fix this because this is unacceptable. I believe the young man at the register said her name was Vanessa.

The guys who was at the order stations skipped over me and was going to take the girl next me order first. Unsure why. He asked for my order I told him a number seven and he immediately started making it without asking the bread I wanted which was the rosemary and he made it in white. I told him what I wanted and he looked irritated that he had to start over. Well he should have ask or let me finish speaking. The next person for topping didn’t ask me anything I asked for pepper and he did so great. I didn’t even get to get another word out before he already assembled the sandwich I didn’t get to add anything else on my sandwich and I tried to tell him that’s not all and he was still wrapping the sandwich. Worst sandwich I ever had in my life so plain didn’t ask if I wanted mayo or mustard