Jack's

Went to this location at approximately 5:30 pm. There wasn’t a single car in the parking lot. I was skeptical about going due to the lack of traffic. I placed an order for the big bacon jack combo add onion and pickle with a large coke. I was told to pull up like always. I waited ten minutes or longer for my order, which would’ve been fine as long as my food was fresh…because what else would explain the long wait. I finally got my order but the onions and pickles I requested were missing. So I dive back around to the drive thru and ask if they could just give me the missing toppings on the side along with an extra tomato because the one I was given was super small…it still took awhile. The young lady comes back with the pick and onion but no tomato. So she goes back and it too so long that

My husband and I had breakfast on11/29/2025. He placed the order at. 9:40 and waited over an hour. When he finally got the order it was not right. They did not have his order plus the food was cold. The people waited on customers of color before my. Husband on a great number of occasions. We will not go back there. The girls acted as if we did not matter.

We ordered special breakfast and the gravy was horrible. Wayyy too much salt. This has happened here before and it does no good to complain about it. "It's just a mix and that's they way they send it. Maybe it was a bad batch from corporate. We don't add anything to it." The quality has become hit and miss. If you get gravy from here it's at your own risk.

Food was hot fresh and served with speed and urgency. Customer service was top tier! Definitely will be my first choice whenever I’m having fast food in Indianola.

If you’re thinking about stopping at the Jacks in Indianola, MS… don’t. Honestly, save yourself the disappointment. I pulled up at 3:42 PM, made a simple chicken order, and didn’t leave until 4:25 PM. That’s almost an hour for chicken — not a five-course meal. And before anyone says “maybe they were busy,” no. Folks were literally hanging around outside like it was a block party, chilling, talking, not doing a thing that looked like work. Inside wasn’t any better. The cooks were moving in slow motion, talking like they had all day, while the rest of us customers stood there wondering if they planned on cooking anything this decade. I already paid, so I had no choice but to stay. I checked on my order three times, and somehow they still managed to give my food away to somebody else. Make i