Jack's Family Restaurant

Yikes. I placed an order through the app, which said it would be ready 15 minutes after being placed. I arrived 20 minutes later and it still wasn’t ready, then waited another 39 minutes. Got home to missing items and cold, soggy food. I guess the inside is nicely decorated, but that doesn’t make up for the terrible service. We won’t be back.

Breakfast platter usually has two sausage and also some hash round. Not sure if they cut back but only recieved one sausage and no hashrounds. If they take those items out, i hope they make the price lower as well.

I'm from Alabama, and I love Jack's. The power went out today due to the storm, and I asked my husband if we could pick up some fried chicken from Jack's. I'm sorry I did. This food we got was not what I am used to. The chicken was old and dried out, The gravy was water thin, cold, and just 1/3rd filled? The coleslaw tasted off. Not like coleslaw dressing, but like watery mayonnaise. So, we didn't eat any of those things, just fed them to the chickens. The mashed potatoes were okay, but again, only 1/2 filled? I was able to place both large orders of mashed potatoes into one container. Thankfully, the power came back on and we made dinner out of the biscuits (which were good) mashed potatoes what little there was, and I made some quick scrambled eggs and salad. I'm really upset to spend al

Came back to see if the place improved... doesn't seem so... Ordered and the coffee was good. My biscuit was overcooked. My husband said his was under, but he liked it like that. The hash browns were super super good. 5* on them alone. The place was cleaned. Service at the ordering counter was nice. They were having a loud and very noisy interview session in the middle of the restaurant. Was like 7 or so people sitting all together..They were laughing and loud.. kept staring at everyone. Was very uncomfortable. We went on Saturday around 9:30AM and got brunch. I didn't take pictures.. I usually do, but I felt so uncomfortable.. kinda just wanted to leave. I do not recommend coming here... Hopefully when I go back in 6 or 7 months.. things will change. I want to be able to put a 4 or 5**

We like the food here, but everybody I know, including us, doesn’t like eating inside. The lobby and dining area is kept so cold- like 60 degrees cold. There is only 3 seats outside. as soon as we went to walk in the restaurant today, there were some people sitting outside and they warned us how cold it was- of course, we already knew because we’ve eaten here before and were just here the day before. if they would regulate the dining area to a more reasonable temperature, I would change my review to a five star.