Jack's Family Restaurant

Hanceville, AL · Fast food restaurant

Rating
4.0/5
★★★★☆ 4.0
Reviews
20
Rank in Hanceville
#1
of 19 restaurants
City Percentile
67%
rating percentile
Address
Jack's Family Restaurant, 325 AL-69, Hanceville, AL 35077
Phone
(256) 287-9933
Website
locations.eatatjacks.com/al/hanceville/325-alabama-hwy-69-south
Status
Opens soon · 4 AM

Jack's Family Restaurant is a restaurant located in Hanceville, AL. It is one of 19 restaurants listed in Hanceville. Its 4.0-star rating is above the Hanceville city average of 3.7 stars. Based on combined rating and review volume, it currently ranks first among restaurants in Hanceville. There are 10 photos associated with this location.

About Jack's Family Restaurant

Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Order Online, on the app, or drop by and visit us at our Hanceville,... More

Hours

Saturday4 AM–
Sunday4 AM–10 PM
Monday4 AM–10 PM
Tuesday4 AM–10 PM
Wednesday4 AM–10 PM
Thursday4 AM–10 PM
Friday4 AM–

Customer Reviews

★★☆☆☆ 2.0 Donald Varner · Jun 2025

Ordered a 3 piece chicken dinner - (2) Breast, (1) wing, mashed potatoes and Cole slaw. Paid an up charge (as shown on the receipt) to get the (2) breasts. Did NOT get (2) breasts (as shown in the box). Instead, received (2) wings which would be a normal 3 piece dinner. The potatoes & gravy rated as though it had been in the warmer for several hours. If you want your order to be correct, choose another location!!! This location used to be fantastic. Not sure what has happened to it!!!

★★★★★ 5.0 Stephine · Feb 2026

To recieve TOP-NOTCH, service, VIA drive-thru, two-minutes before closing is almost unheard of, BUT It just happened to me!! I intentionally asked their names, politely. of course. CAITLAN was phenomenally patient, kind and well mannered. So soft spoken. Also, Rikki and Jerica we're as respectful as CAITLAN. I highly recommend that you come by and see for yourself!

★★★★★ 5.0 David Grier · Jan 2026

Some confuse Jack's with Jack in the Box. There's no comparison, Jack's is far better, breakfast, lunch and dinner. They are reasonably priced and serve out great food. Staff is always welcoming and courteous. Breakfast is 🔥, I like the southern cooking menu they represent. Hand dipped shakes, hand breaded chicken and tenders, good burgers. You name it, it's always good. Great portions as well. Wish they had one in Kentucky.

★★★★★ 5.0 Timothy Hudson · Sep 2025

Great food, well prepared! The staff and manager are beyond friendly and helpful. This is not your typical fast food joint. Truck parking out back is a huge bonus. This was our first time eating lunch/dinner. Burger and chicken were spot on. Mac & cheese, green beans were fresh. Chocolate chip cookies are fresh and warm!

★☆☆☆☆ 1.0 Sidney Gouge · Oct 2025

I'm a truck driver. I stopped here to get an order to go which was my lunch. I ordered a burger with regular fixins and they gave me a bacon burger that had been sitting in the box it seems because it was totally fresh but kinda tasty so I gave two stars for the food to be fair even though it wasn't what I ordered. The fries were good except some had a cheesy like seasoning that I didn't care for. The Strawberry shake was so so. The people working here were not lively and didn't look at customers as in regular eye contact. They seemed hung over maybe it's the party crew I don't know. It took longer than expected to get my food. A person that came in after me was given their shake first. I didn't like the atmosphere and won't be stopping at this location again. They weren't rude to me other

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Active Military Discounts ✓ Great Coffee ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Fast food restaurantBreakfast restaurantHamburger restaurantRestaurantSouthern restaurant (US)

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This listing is informational. Contact the business directly to verify credentials, services, and availability.