Jack's Family Restaurant

Tried this place for the first time. Ordered burgers and first thing told there was no lettuce and asked if that was ok? I told them that was fine. Waited quite awhile for the burgers. Got the burgers and headed home. Opened the burgers and was disappointed with the size and the lack of sauce on the burgers. Pictures show the story. Burgers so thin, there are two but still not much meat.

I've come to realize Sunday mornings are the absolute worst time to come here. I've received abysmal service twice now. 2-22-26. They do not answer the outside drivethru lane at the same pace they the inside lane. They hadn't 4 cars while I was placed on hold. We spent 30 minutes waiting in line. My wife went inside only to be ignore in the lobby by the workers who only had two orders on the screens. My wife was able to order inside while they continued to ignore us and service other cars. She advised could hear when I said hello from inside the restaurant so they were making the choice to ignore us. The week prior, we received burnt meat and bread bread on our sandwiches but let it go since it also took 15+ mins. The only reason I gave this place another shot is because my wife enjoys it.

Although I have not yet dined in or been inside the restaurant to rate the atmosphere yet. I love that every time we have stopped to get food, it’s always hot and fresh and delicious 😋 the drive thru staff is always smiling and very friendly. This is now our restaurant choice every time we come through Gray, ga.

I love this fast food place, it's got a good variety. I love the food. I haven't been able to figure out what ingredients or spices (on all the chicken) are setting off my allergies, but that might just be my problem. The eggs at breakfast and the green beans at lunch are my favorites. Be careful if you get food delivered, whoever packs the orders often misses key items you paid for, or messes up an order like syrup for pancakes...or biscuits for biscuits and gravy. That's a huge fail. Again... the food is amazing.

It was my first time and I really enjoyed it. The strawberry cream cheese was awesome the cashier was friendly. Everything was perfect.