Jack's Family Restaurant

Brookwood, AL · Fast food restaurant

Rating
3.7/5
★★★★☆ 3.7
Reviews
20
Rank in Brookwood
#5
of 7 restaurants
City Percentile
17%
rating percentile
Address
Jack's Family Restaurant, 15865 AL-216, Brookwood, AL 35444
Phone
(205) 614-3827
Website
locations.eatatjacks.com/al/brookwood/15865-al-216
Status
Closed · Opens 4:30 AM

Jack's Family Restaurant is a restaurant located in Brookwood, AL. It is one of 7 restaurants listed in Brookwood. Its 3.7-star rating is slightly below the Brookwood city average of 4.1 stars. It ranks #5 among Brookwood restaurants by combined rating and review volume. There are 10 photos associated with this location.

About Jack's Family Restaurant

Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Order Online, on the app, or drop by and visit us at our Brookwood,... More

Hours

Saturday4 AM–11 PM
Sunday5 AM–10 PM
Monday4 AM–10 PM
Tuesday4 AM–10 PM
Wednesday4 AM–10 PM
Thursday4 AM–10 PM
Friday4 AM–11 PM

Customer Reviews

★★★★★ 5.0 Brianna Ratcliff · Feb 2026

recently visited Jack’s Family Restaurant and had a really great experience. The food was fresh, hot, and made exactly how I ordered it. You can tell they care about quality because everything tasted well-prepared and flavorful. The staff was friendly, patient, and made sure my order was correct before I left. Even during a busy time, the service was fast and organized. The restaurant itself was clean and welcoming, which made the whole experience even better. I’ll definitely be coming back and would recommend this location to anyone looking for good food and great customer service!

★☆☆☆☆ 1.0 Debbie · Jan 2026

Went through drive thru. The employee needed to speak up. Could not understand what he said. We ordered a 4pc chicken tender combo and we did not get the fries. This Jacks needs to train better and offer better customer service. There are some that do a good job. Others not so much.

★★☆☆☆ 2.0 Cody Humphrys · Dec 2025

I think some retraining is needed the past couple time they have given me crumbs for a biscuit. Quality is going down and prices are going up makes no sense

★★★★★ 5.0 William Lee · Jan 2026

Miss J has turned this place around, she is an asset to your company. The atmosphere and service is so much better. One of our members passed away this morning and we went to your business to get food for the family and your asst manager bent over backwards to fulfill our order. This is the type of business I like to patronize

★★★★★ 5.0 Robin Hancock · Feb 2026

Jeanelle made me hash browns even tho it was after breakfast. Went out of her way to please me the customer. I do wish that Jacks would carry the blueberry cream pies ALL the time. They are the BEST!!!!😋

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Active Military Discounts ✓ Great Coffee ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Fast food restaurantBreakfast restaurantHamburger restaurantRestaurantSouthern restaurant (US)

Top Restaurants in Brookwood

NameRatingReviews
Henry's Burgers & Cream★★★★☆ 4.420 reviews
Fat Boy’s Pizzeria★★★★☆ 4.420 reviews
Brookwood BBQ Cafe★★★★☆ 4.120 reviews
Huddle House★★★★☆ 4.020 reviews
JT’s Bar & Q★★★★★ 4.80 reviews
Subway★★★☆☆ 3.40 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.