Jack in the Box

Lake in the Hills, IL · Fast food restaurant

Rating
2.8/5
★★★☆☆ 2.8
Reviews
20
Rank in Lake in the Hills
#9
of 27 restaurants
City Percentile
12%
rating percentile
Address
Jack in the Box, 320 N Randall Rd, Lake in the Hills, IL 60156
Phone
(224) 509-6281
Website
locations.jackinthebox.com/us/il/lake-in-the-hills/320-n-randall-rd?utm_source=google&utm_medium=local&utm_campaign=google-local
Status
Closed · Opens 8 AM

Jack in the Box is a restaurant located in Lake in the Hills, IL. It is one of 27 restaurants listed in Lake in the Hills. Its 2.8-star rating is slightly below the Lake in the Hills city average of 4.0 stars. It ranks #9 of 27 restaurants in Lake in the Hills. There are 10 photos associated with this location.

About Jack in the Box

Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of... More

Hours

Saturday8 AM–10 PM
Sunday8 AM–10 PM
Monday8 AM–10 PM
Tuesday8 AM–10 PM
Wednesday8 AM–10 PM
Thursday8 AM–10 PM
Friday8 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Matthew Radzinski · Oct 2025

Absolutely horrible. Don't bother wasting your time and money. First of all this location just opened a few months ago and when I arrived they said the drive through speaker was having issues so I decided to go inside... Once inside I placed my order, double cheeseburger, fried chicken sandwich and some tacos. After 45 minutes of waiting my food was finally ready. Got home and the fries were ice cold, hard as a rock and had more salt than the dead sea has. The chicken sandwich was dry and half of it was inedible that my wife had to throw it away. The burger meat was also dry as a bone only the sauce made it slightly edible. The tacos were so bad my son couldn't even finish half of one and his stomach started hurting him. To compound the issue (and quite frankly why I'm making this review

★★★★★ 5.0 Donna Clasen · Feb 2026

First time at this new location, heard some horror stories so we were prepared for the worst, but we were pleasantly surprised! Greeted by a great counter girl, Stormy, she was friendly and personable and let me try some sauces before ordering. We timed how long our wait for food would be, it was 8 minutes from order to table, pretty reasonable considering the drive thru was busy and there were at least 6 tables of inside customers. All in all we were pleased with the experience, my burger and fries were hot and tasty, my iced tea was fresh and good, and my husband devoured his tacos and said they were just as good as he remembered.

★★☆☆☆ 2.0 Lynne Saccaro · Feb 2026

SO disappointing!! Open at 8 with ONE employee?? I felt horrible for the woman who had a bucket in hand to clean the tables when I drove up.after no response from the speaker. She was cleaning, taking orders, $, and cooking!?? She said someone else was coming in. At 8:10, 3 employees showed up! How can you open without more than one employee??? My $14 order was handed to me at 8:20 with a “Sorry for the wait.” that I thought was sincere from a man that was now rushing around. 2 tacos were half cooked and inedible. Sauced minis were hot. # 9 burger was warm. Give the woman who opened and tried to do EVERYTHING ALONE a raise, and get some corporates in there to see what is really going on. I love Jack, but …

★★★★☆ 4.0 Tanisha Walker · Mar 2026

I stopped by the drive-thru at Jack in the Box recently. The food was fresh and tasted really good when I got it, so no complaints there. The only downside was that it took a little longer than expected for the order to come out. Overall the staff was still polite and the quality of the food made up for the wait. If you’re not in a huge rush, it’s definitely worth the stop.

★☆☆☆☆ 1.0 Uriel Mendez · Mar 2026

I would not recommend trying this place, was not worth the time and money spent for the quality of food that we received. My girlfriend and I walked in to order and both ordered a BACON Ultimate Cheese Burger combos and an eggroll. We received two cold sandwiches with only meat patties and cheese, nothing else. We ordered a small regular fry and a large curly fry and received two curly fries. The wait was 40 minutes long and for spending over $30, it was not worth it. The restaurant was dirty, the floors were sticky, and the staff was rude. They did not give us one of the drinks we ordered that was supposed to be prepared behind the counter, and when trying to ask for the drink we received attitude along with the drink. The only thing that was correct in our order was the egg roll and larg

Accessibility & Amenities

✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Breakfast ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Coffee ✓ Late Night Food ✓ Quick Bite ✓ Counter Service

Services

Fast food restaurantAmerican restaurantBreakfast restaurantChicken restaurantDessert restaurantHamburger restaurantDelivery RestaurantMexican restaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.