Jack in the Box

Usually service is great here but tonight I waited to order for almost 10-15 minutes..Devinn was outside talking to a friend. The girl doing drive thru Donna kept telling me be right with you ...when she finnaly got to me she again walked away for two minutes came back and rang order in incorrectly. Devinn finally came in after speaking with a friend outside. No one in the lobby , one car in drive thru..logs in and completes my order. It's 630 pm.. ordered at 615 got here before 6 pm . My sons favorite fast food ... absolutely appalled by the experience and lack of continuity and responsibility. Probably won't come back..

I want to say I got excellent customer service tonight by the manager on duty. When I came in to let him know that earlier someone messed up my order, he was very kind and professional to resolve my complaint and the interaction was very positive for both sides. The chicken sandwiches are actually really good! Thank you.

Took 30 mins to get my order. NO ONE IN THE STORE OR IN DRIVE THRU. Dont bother coming here if you're in a hurry. They move at speed of turtle.

Amazing service and care. Special items for allergies were clearly marked and considered to ensure what was ordered, was received. Also, super fast! Recommend this location for breakfast.

I did an online order today, July 8th at 2:22 p.m. as I usually would, I pulled into the drive-thru waited 10 minutes and the single car in front of me didn't even order. I decided to go inside then continued to wait another 20 minutes and they served only one person at the register. Then i finally get tired and start getting louder so someone would serve me. Informed them when I ordered my food and then finally got it. I talked to the manager she said it happens every day. I have ordered and shortest wait time for mobile order was 30 min. Today it took 1 hour to receive my COLD and stale food. I ask for store manager and the manager gave me the number to Baylor Scott and white hospital instead of DONNA the store manager. This place is horrible to order food 90 percent of the time.... WARN