Jack in the Box

Jack in the box in Desoto,Tx on Hampton road, the Hispanic short heavy set long black haired guy who is the shift manager was VERY RUDE AND INSENSITIVE!!! During the snow storm on today January 26,2026 it was lightening up on the roads but still slippery and drivable in some areas. A truck ahead of me got stuck at the drive-thru speaker and as he proceeded to pull forward the ice in the drive through wouldn’t allow him to so he kept sliding back the more he kept trying to pull forward to the window and pay for his food. To prevent from getting stuck myself with my two daughters in the car, I safely pulled forward passed the speaker to the window. Instead of using common sense, the shift manager chose to be rude, dismissive, and disrespectful. He refused to take my order, blamed me for bein

Every time I get food from this location it’s always wrong. I mean completely wrong. I ordered simply a strawberry shake and a sprite. Got two lemonades. This is just one time if as I’ve said many. Horrible service now days with crazy long lines. They make you pull up so corporate can’t see the real wait time customers are facing.

Came to this location this morning and Johnathon was AMAZING, he was sweet, professional and attentive. When I said “Thank you” he said “My pleasure”. I am HUGE on Customer Service and he has it. I stopped going out to eat due to lack of customer service. Went the other night to this location and the ladies at the window were awesome as well. Thank you to all staff who truly treats their customers with dignity especially not knowing what anyone is going through. I appreciate you guys.

I am writing to formally report a very disturbing experience I had at this location on Christmas night. While I was in the drive-through placing my order with the employee who initially took it, another employee abruptly came to the window and shut it while I was still speaking. She then made several rude and disrespectful remarks toward me, escalated the situation unnecessarily, and ultimately called the police—despite the fact that I had not behaved aggressively or inappropriately. This entire incident occurred while my two daughters were in the back seat of my car, which made the situation even more upsetting and inappropriate. Having police arrive in a drive-through on Christmas night over a simple order issue was alarming and completely unwarranted. In addition to the unprofessiona

Managers Jonathan and Christina were so attentive and nice! Nice greeting and smiles. This is so refreshing! Great location for sure.