Jack in the Box

I placed a pickup order through the app and spent about $50. When I arrived at the drive-thru speaker, I gave my name and was told there was no order. I double-checked that I was at the correct location and had my order number ready, which only took a few seconds. I confirmed it was for this location, but the employee continued to say there was no order. At that point, I tried to place the order again at the speaker just to move things along, but I was ignored. When I pulled up to the window and explained that I was the one with the online order who had been ignored, the employee then responded with “we don’t have an order”, slammed the window and walked away . Another employee came to the window and said they had just received the order “20 seconds ago,” even though I had placed it about

I sat in the drive through for over 45 minutes today. My son REALLY wanted jack in the box and since he's sick and not eating much, I'm here waiting or I would have gone somewhere else by now. This 45 minute wait is FOLLOWING almost 30 minutes in the lobby of being completely ignored. Two of the employees were in the back gossiping loudly about someone named Mack, on their phones, while several people were in the lobby waiting on food or waiting to order. At first I thought, maybe they're just overworked and understaffed. The gentleman in front of me very politely asked the two chatty kathies if someone could take his order; finally they came up to the counter and, rolling their eyes, continued their conversation while slamming buttons on the screen to take this man's order. I finally went

Amazing staff, great food, and the restaurant is mostly clean. And there’s a drive thru! I recommend the “sauced and loaded tiny tacos”, they’re delicious!

Quit scamming people , this is a teriyaki bowl but there’s the freakin teriyaki, this happend twice and I’m so pissed off. Even tried to pass it as a custom when i didn’t order it special >:(

Even though the lobby was closed this morning due to employee shortage. The mgr opened the door for me knowing I was a truck driver. So I was able to get my order. I thank her for understanding that us truck drivers can't just get anywhere because of the size of our trucks.