Jack in the Box

I ordered off of Uber Eats and had an amazing delivery driver but the food looked old and cold when opened. Did not enjoy the food. I didn’t even get my sauce or get my air freshener.( I ordered the midnight meal.) Very disappointing.

Pulled up at 1140am, only 1 car in front of me. Get to the speaker. They had me wait literally 6 minutes before taking my order, when i come around the corner there is someone hanging out the window telling me to STOP, to not come to the window. I know they are playing the drive thru time system. & this has happened the last 3xs I’ve come. You can always just HURRY TF UP! Instead of making people wait. & it’s only in the morning this happens. I didn’t get my food until 1152. With only 1 car ahead of me! They had me waiting at the speaker so long, 4 cars pulled in behind me. And i kid you not, they tried the same thing with them at the speaker, but they were smart & got out of line! Food is ALWAYS fresh, but Jesus be a fence. & the morning crew doesn’t speak a lick of English 🙃🙃 i uploaded

Yesterday I stopped by for breakfast and the line was long, but they served me quickly. My food was still hot. The girl at the window, Vania, was very kind. Even though she parked me, she was still running around carrying orders and apologizing.

I gave it a 4 star out of 5 because the breakfast is also under cooked.. but the lunch menu items are great. Sometimes the wait is long but for the most part, the customer service is great as well.

I would like to take a moment to give heartfelt recognition to Angelica for her exceptional customer service. As someone who works long 12-hour shifts at a hospital, often for 7 days straight, I deeply value efficiency, kindness, and attention to detail—qualities that Angelica consistently exemplifies. Out of all the Jack in the Box locations across Dallas, Texas, I continue to choose this one because of her. Angelica doesn’t just perform a job—she elevates the customer experience. Her attentiveness, precision, and genuine kindness make every visit not only enjoyable but restorative after a long shift. It’s rare to encounter someone who brings this level of care and professionalism to fast food service. Angelica’s dedication is a victory not just for your team, but for the entire brand. Sh