It's Boba Time

Dear Boba Time Customer Service, I am writing to formally file a complaint regarding an unpleasant and unresolved experience at your Boba Time NOHO II location. On September 14, 2025, I placed an order for an Original Açaí Bowl with a request for no sliced bananas due to allergy concerns. Unfortunately, when I received my order, it included bananas despite my clear instruction. I immediately called the store that same day and was assured that my name would be documented and that I could receive a replacement açaí bowl on my next visit. However, upon returning to the store, I was informed that there was no record of my name or order issue. The shift lead I spoke with was dismissive and rude, making me feel embarrassed as though I was attempting to claim an order I had not purchased. When

I enjoyed my beverage. Was served quickly. I sat at a table and noticed they are quick to serve with small crowds, but could become overwhelmed if there is a large enough crowd. The employees are extremely friendly and the cashier serves with a smile. There's very little seating, no wifi, and only one outlet that doesn't seem to invite guest usage. Parking is time restricted. The staff's friendliness overcomes the situation of the location and makes up for the commercial property limitations.

This is a really, really good place if you want to get Boba or something like that the Boba is amazing and the flavors are good I really recommend the Thai tea and the service is amazing. They are so sweet there. The staff is so amazing and the atmosphere is very clean. I love places that are clean. It looks very modern. I don’t like modern stuff but overall this place is really really good. I recommend this place.🧋🧋

Great new addition to this mini mall. great drink's for fun or health. I usually get the Kale Green Smoothie 🥤 Recommended ✅

I Loved it! I bought a mango slush with mango boba and it tasted good and I would recommend to try it but as well boba time as other drinks and there really good! So I would recommend to come there whe you need a drink cause STARBUCKS AIN'T THAT GOOD THAN BOBA!!!! 🤭