Italian Village Authentic Pizzeria

This place is on the second floor of the mall and was recommended to us for their pizza. We love family owned places instead of chains so we came here today and tried a large pepperoni mushroom pizza. We got it with light sauce as sometimes I get heartburn from heavy sauce. It was really delicious, even though it was a thinner crust (definitely not as thin as a thin crust but more like NY style thin) it was crispy and delicious! Next time we want to try the other kind they have.

First off, it was a nightmare trying to find where the restaurant was, We entered from the west side of the mall. There were no signs giving you directions. We walked around down stairs couldn't find it. We then went up stairs and walked around some and still couldn't find it. The wife stopped in a music store and the gentleman said walk out these doors and it's across the way right next to Ruel King. What an adventure! Three of us wanted pizza last night. We ordered 2 large pizza's both had two toppings ech. A chicken grinder was ordered and three soft drinks. The total was almost $70.00 ! The inside of the resaurant was small so we ended up sitting inside the mall. The pizza was not as expected when reading some of the previous reviews. The quality of the cheese could have been better, t

The food is good but the cooks need to stick to being cooks because their customer service skills are poor and rude. I accidentally ordered from an Italian village 2 1/2 hours away in the middle of Virginia, not even the other location in Bristol, and didn’t realize it until I got there and they were rolling their eyes and chuckling and insinuating I could just drive there if I wanted the food that bad. This was really irritating and unhelpful for someone who had already driven around for 45 minutes thinking they were waiting on their food, and I know my kids are screaming in the car hungry, that part was my fault. But telling me to drive far out for food that would be cold, my kids and family have been waiting on already, joke or not or whatever was just unhelpful and irritating. I felt l

I'm originally from NY,NJ area. I have lived all over TN for 20 years. I thought 2 years ago I found great pizza. The Italian Village is outstanding. They never have screwed up any of my orders. Food is always hot and fresh. I highly recommend this restaurant to anyone looking for great Italian food.

Ordered a pizza and was well over cooked called back and was told I would get another no charge came back and pizza over cooked again then the manager gave me a ton of attitude I will never eat there again until he is replaced the worst management I have ever dealt with ever I would never recommend this place again before the last manager left the food was perfect and absolutely better than anyone’s Pizza Hut or pizza plus’s is better now