In-N-Out Burger

My first time there was a terrible experience to say the least, why why why? Ordered a 2x2 with lettuce, tomato, onions, pickles and animal style sauce and a 4x4 exactly the same way. Also ordered 2 orders of fries with double animal style sauce. Both burgers had only the bread, patties & cheese, & no lettuce, tomatoes, onions, pickles or sauce. Both fries had no sauce whatsoever. I traveled 20 miles to this burger joint (its the closest In n Out to me) and 20 miles back home. I opened the bag with a big smile and then was sad after looking at my 2 orders. 1st time there and most likely my last, unless they do something about it.

Always get a double double, no tomato w/onion when I go to In-n-out. A great place for quick freshly made food. The food is terrific and the employees always have a smile on their face.

We usually drive all the way across town to come to this location, because we prefer it. Today was the worst I have ever seen it. The kitchen was filthy, and there was no management present. Workers were standing at the back of the kitchen, just talking. We waited more than 20 minutes, with the place being half empty. Our animal fries were upside down in their box.

Girl with glasses in drive thru taking my order at 6pm was very rude , how you gunna put me behind the truck that got there after me and I finished ordering before them. I shouldn’t have to wait for people who came after me. That’s bad customer service.

Long lines, but the food is BOMB for the price as well. Everywhere has gone up and they've stayed somewhat the same, great friendly customer service. Food made right there with a variety of options. I do no buns, (flying Dutchman) they'll accommodate. Clean and efficient for a burger place.