In-N-Out Burger

I’m a big in n out fan but this location still needs some work. I chose to use the drive through since there weren’t many cars in line. What I thought would be a 15 minute wait took nearly an hour. I understand their lines can be long but I expect good hot food when it’s finally delivered. Unfortunately, the food was cold and lacked the crispness that I love about their burgers. I really hope they pull it together in the next few months. I’ll go back and update my review if service improves.

since they decided to remove my review from yelp: someone ought to get a muzzle on the rent-a-cop outside directing traffic from the street onto exiting cars. i stayed on my right side (arrows on ground and all) to come out of the driveway, while someone tried to enter around the drive through line. jam ensued, and the hi-viz clad fixture walked over to gesture me to back up. no problem, i backed up some 5-6 ft to give room, wasn't enough, the second gesture to back up, did so again, apparently still not enough room for the 747 (it was some type of sentra/versa, small car) pulling in. finally home boy decides to face my car, throw both hands up, and bark "really! you going to block someone when they're trying to come in?" i rolled down my window and as nicely i could put it, told him to l

Love these burgers!! Thank you for opening up one on our city of Sylmar ❤️❤️❤️

Carlos H. Took our order in the drive thru. He had great customer service skills. Was very professionalism. Location continues to look clean and well taken care of. Parking lot is not chaotic.

Came on their grand opening and they had great service! Everybody was so kind and the restaurant looked clean and inviting. The burger was better than at other in n out restaurants. Hopefully the quality stays up there because the one on laurel canyon in San Fernando was getting lazy. The lettuce on my burger was so cold and crisp and the meat and cheese was perfect with the grilled onions.