In-N-Out Burger

Usually, this location is on top of things, but my visit on Feb 18th at 10:39 p.m. was a study in apathy. Upon arrival, the outdoor tables were cluttered with trash and old sodas; I had to clear my own space just to sit. ​The real issue was the service at the pickup window. I am precise and articulate, yet the young man handling orders seemed entirely checked out. I approached for Order #55—a significant number for me (5/5 birthday)—but there was zero acknowledgment or engagement. ​The lack of attention to detail was glaring during the hand-off. I politely requested ONE yellow pepper and EIGHT ketchups. He initially gave me three ramekins (9 peppers). When I corrected him, he removed them without a word. When I repeated my request for 8 ketchups, explaining my voice was a bit raspy, he dis

I loved it! The customer service is always amazing at In N Out but besides that the food was exemplary and they got my order perfect. The outdoor seating was very nice, and the atmosphere was very good. My food was absolutely delicious and a perfect pairing with a cold pop. The seating area was very clean and well lit. Not only that but another customer complimented my shoes and it made my day.

This is the second time I pick up a drive thru order from this location and they forget to add the spread and the pepper. Same issue twice, in less than 7 days. They need to be more focused.

We had such a wonderful experience during our tour at the In-N-Out in La Verne! Brooklyn and Veronica did an amazing job showing the kids all the behind-the-scenes details of how In-N-Out works. They explained where the fresh produce comes from, shared the history of how many locations have opened, and gave the kids a hands-on look at the operations—everything from how the fries are cut, to how the bread is baked and toasted, and how meals are put together with such care. The kids were so excited and truly enjoyed learning every step of the process. My 9-year-old daughter had an unforgettable time! A huge thank you to Brooklyn, Veronica, and to Marissa with Wild & Free IE & SGV for organizing such a fun and educational experience. Highly recommend this tour!

What is not to love about In-N-Out. The service is always great, your order is always correct, and the burgers are amazing. I suggest getting your burger animal style, I love the pickles. Did you know that you can also get Animal Fries?