IHOP

Mercedes was absolutely fantastic! From the moment we were seated, she was friendly, attentive, and made us feel genuinely welcome. She checked on us regularly without being intrusive, made sure our drinks were always refilled, and got our order exactly right. Her positive attitude and great customer service really made our visit to IHOP enjoyable. It’s clear she takes pride in her work and cares about her customers. We’ll definitely be coming back and hope to be seated in her section again!

We’ve been coming to this IHOP location for over 5 years and usually enjoy our visits. Unfortunately, we’ve consistently had a negative experience with one specific server, Griselda. No matter how kind and respectful we try to be, she always seems to have a bad attitude. She rarely checks on the table and makes us feel unwelcome. On our most recent visit, I tried to use a coupon. It wouldn’t have been a big deal if it wasn’t accepted, but the way it was handled felt dismissive and unprofessional. After multiple visits with similar experiences, it’s disappointing that the customer service has not improved.

We were greeted wonderfully when we arrived, which made a great first impression. Unfortunately, our experience went downhill once our waiter, Grisela, took over. I have never had a waiter argue with me about my own order before—she went back and forth with us multiple times, which was uncomfortable and unnecessary. She barely checked on our table throughout the meal and had a bad attitude that made the entire experience awkward and unpleasant. It’s disappointing because the initial greeting was great, but the service completely overshadowed it.

We love coming here after church on Sunday , sadly Griselda that always attends us is not very friendly. We are a family of 7 and she will say, let me know what you guys need I have other tables and can’t be coming here back and forth and it’s just drinks or sauces we ask for not a whole meal :/ as we ask for drinks she’s walking away from us as we talk so unfortunately she does have to go more than one round since she didn’t wait for us to finish talking seems like she’s in charge since she’s training other employees. The food was burned and my kids didn’t want it but we didn’t want her to give us a worst attitude so we didn’t say anything. It’s the second time we get her both times not very pleasant to come after church her unfortunately.

Came here for lunch, when we arrived we waited 20 minutes to be seated. Once we were seated our waiter did not greet us for almost a half hour. When he finally came to take our order we probably waited 45 minutes for our food. My plate had a hair on it and the pancakes looked like they had been sitting out. I’ve been to Ihop plenty of times and this is probably the worst experience i’ve had. Go to a different location.