IHOP

It was a cold, rainy evening and what is better than breakfast to warm your bones. We stopped at IHOP in Mineral Wells, WV for that very reason. We were seated immediately and had our drinks within a minute or so. The young lady, Annette, took our order and proceeded to the kitchen to have it prepared. While waiting my wife and I had a chance to chat. As the doors swung open, I could see the food fresh off the grill coming our way. My wife had an order of Mexican Tres Leches pancakes and I had the Big Steak Omelette with a side order of hash brown potatoes. My wife and I typically share our food so we can get the full benefits of these comfort foods. Both of us looked at each other and we both realized we had terrific meals in front of us. Each bite was just so delicious. From the sweet

Ordered the classic and it was completely raw in the center, manager was making every excuse for the cook, oh he is new, well instead of being out with the waitresses flirting and joking you should be in the back training your new cook. Asked for a statement from him and he ran to the back of the store and hasn’t came back yet, his name was Bobby, they comped that item off the order asked to remake the food ummmm no absolutely not it’s nasty and i instantly lost my appetite Edit to add Melinda, actually made it all as right as possible, she provided us a full refund, and 3 free meals of our choice, I just don’t know when I will use mine because I’m honestly a little nervous, but maybe in awhile, I’ll go back, but she handled the situation with great customer service and she was kind and u

To Whom It May Concern, I am writing to formally report an incident that occurred during a recent visit to your restaurant, which significantly impacted the dining experience for myself and my guests. The servers name was Erica. During our meal, there was a miscommunication regarding our order, and an incorrect dish was delivered to our table. I calmly and politely informed the server of the mistake. The server returned to the kitchen, where she proceeded to loudly yell profanity about me and my guests. The volume and tone were such that it was clearly audible from the dining area and caused my guests and me to feel extremely uncomfortable and shaken. We brought this matter to the attention of the store manager immediately. Unfortunately, the concern did not appear to be taken very seri

My server was a beautiful light skinned girl named Chelsea. She gave nothing but smiles and great attitude the entire time. Very attentive and the most polite person I’ve met recently.

While all reviews complained about not getting served quickly, my experience was different. The gentleman in front sear me right away, and server also came very quick. Around 10-15 minutes my food was on the table and my coffee also refill right away. Maybe management already fix their problem, or maybe I came during slow hours