IHOP

I went there this evening with some of our friends and our waitress was literally amazing! She was so interactive and engaging, and I had such a blast! I really appreciate her taking the time to go above and beyond for serving not only us, but the others that came into the restaurant as well! She frankly made the entire experience, so if Heather sees this, you did awesome and I wish you the best!

Awful place! Starts at the front door with a rude, and condescending check out clerk, and it doesn’t get better with the manager with the first words of “I know my employees”. The Manager who rudely cuts you off mid sentence to speak to someone else. Reconfirmed why Iv chosen so many other great places over this horribly ran, box chain type of restaurant. With staff like this, I’m very surprised the ratings do not reflect it. Village inn right down the road is cheaper, better quality, and they have amazing mom and pop dinner type of staffing. IHOP management at this location should take a page out of their book, or stop managing.

No one was up front to greet us. The sign says to "pay at your table"....no one up fronf to help you. (That's for sure) Server was unfriendly and "out of it".....She couldnt remember who had pancakes and who had French toast. (There was only 2 of us.) We ordered extra crispy hash rowns...they came "raw looking". Why did she bring them? A good server won't bring wrong orders out. (She was NOT a good server.) At some point we ended up with a young man. The gal never came back after returning with crispy hash rowns. He was a lot friendlier. I wish he would have waited on us. Our food was cold....I don't think the gal realized when our meals were ready. They must have sat somewhere for a while. Coffee is almost $4....and a side of hash rowns is $5. For two $7 breakfasts...it came to $28....no

The avocado toast was the best, though the steak came back over cooked the first time, and undercooked the second time. Delicious eggs, and turkey bacon, and the cherry tomatoes were perfect.

Another Fort Smith restaurant that went down the toilet. The place was filled with a bunch of disruptive non-English speakers and I’m sure management was either too scared or too liberal to say anything. Food came out cold and I know why, because it took 25 minutes. Server heard me say something about it and took it back and it didn’t come back until I was finished with the rest of my meal, and only luke warm at that time. The server tried her best but she was only 1 of 2 doing anything while the rest stood at the front desk that doesn’t get used anymore for paying the bill. We hadn’t been in there for a while since it was terrible last time. I don’t give 3 strikes, 2 is enough.