Human Services Department

I have been to the DHS 3 times in the pass month for them to send my food stamp card, the lady comes out and says I just sent for it. So went back a couple weeks later, the person seating at the desk said no one never ordered for it. Went back a couple weeks later the person seating at the desk said it was never ordered. Who can I contact to make a complaint.

Erma Johns needs more training. She is messing up applications and purposely making people lose benefits. This is absolutely unacceptable.

I'm in Austin and I needed help affording food since my impala broke down heading to Forrest City after my mortgage foreclosed(should of filed bankruptcy).. My dad's cousin and his wife Margaret were nice enough to provide a mail address. I walked to this office from their home to complete the paperwork process and left. It wasn't much I received (as usual), but it was an emergency. I have plenty employment applications submitted there, but I will not be back. If anyone would like impala parts please feel free to respond here.

These people have been incredibly unprofessional and incompetent. My benefits have been cut off multiple times due to claims that I haven’t provided necessary information, despite the fact that I submit everything they ask for each time. Even when I provide the information early, it takes them weeks to review my case. I upload everything directly to their website, but it seems like they rarely check it, as they always blame me when they fail to do their job.

I want to thank Sheniqua Montgomery, Carol Brown and Nicole Hopkins for the very helpful information given to me on several different issues I had going on.They were all very prompt with the information given. My visit with them all was very nice and I left their office feeling much better and informed about my situations. Once again THANK YOU!!