Hilo Poke & Sushi

I got a spicy tuna roll that was cooked and the description on the menu looked like the tuna was just deep fried and not the whole roll itself. My friend and I ate one roll each and it was hot and just off tasting. When we went back to the manager she said “OUR POLICY IS THAT ONCE YOU EAT THE FOOD YOU CANT GET ANYTHING ELSE OR A REFUND IF YOU DONT LIKE IT” after we had just asked for her to swap out the rolls. She was extremely rude and terrible service. Don’t go there unless you want to be treated with disrespect. I hope the place shuts down due to the lack of customer satisfaction and the kitchen looked dirty.

The food flavor and quality wasn't bad. However, the prices are pretty high. I payed $20 for a poke bowl which honestly wasn't worth it because the amount of tuna and salmon kinda small. The service was fine and atmosphere wasn't anything special. The table was just an average food court seating arrangement.

HELLO HILO! Perfect bowl of fresh Hawaiian Poke, worth every penny. We loved the staff and friendly vibe. Big open space, kid friendly, abundance of seating. Beautifully designed with gigantic loft windows, natural light pouring in.

I went here tonight for the first time and I must say this is some of the best sushi I have ever tasted. I got the Playboy Sushi Roll and the presentation was almost as good as the roll itself. I also got the Sassy Poke bowl which was fantastic.

The location just doesn’t have much energy. Ok. I was here on a Tuesday at noon- but both people working behind the counter seemed exhausted and not really interested in customers. Food only ok - not amazing and not so fresh you noticed. There were some door dash orders going out, but not a lot of customers- just low energy.