Harlan County Community Action

How come whenever my family has an appointment you all always show up almost 15 minutes past the time and I have to reschedule. And when you DO show up early you never even stop at my home, I just today (9/20/23) watched your van fly by our house, completely turn into a different lane then cross back over the bridge without so much as a beep. You're supposed to help people, not complicate their lives more. Now if you excuse me I'll be rescheduling and REDOING the process all over again.

I've been going to CAA in Harlan for over 10 years! Anita Short is Amazingly Wonderful. She went above and beyond during my liheap appointment. I appreciated the compassion and patience she showed me during my time of need!

I have had various, but MANY various experiences with the Harlan County CAA (Community Action Agency) and I must say that I do not have 1 single complaint with this establishment nor do I for the workers there! This, to me, is an unusual feat for a gov't run agency and I'm sorry but to tell the truth, I have never visited one in 30 years that I could not honestly complain about EXCEPT for the Harlan Co. CAA!! Currently, I have a very special worker assigned to my particular case with this agency named Beth Craig and she is a very wonderful and pleasant lady who made one of the hardest times of my life ten times easier than it could have been in one visit and she has been amazing to work with ever since! She not only does her job, she goes above and beyond her job description to help other

Do not use this company they are not reliable and they will make you late to appointments this past week I set up a ride for a doctor's appointment and my bus never showed up to pick me up

They have always been great with me in my time of need. Thank you CAA