Gravity Coffee

I’m really disappointed with my experience today at Gravity Coffee. I placed my order ahead of time through the app and waited in the drive-thru. There are two drive-thru lanes. One lane had two cars (one in front of me and me behind), and the other lane was completely open. Since I was already in line, I stayed where I was instead of backing up and switching lanes. I ended up waiting about 15 minutes and run late to work. even though there was only one car ahead of me and three staff members inside who were not busy. No one came out to ask about my order or even acknowledged that I was waiting. Eventually, I had to back up and go to the other lane myself. When I finally got service, there was no apology at all. Instead, I was told I shouldn’t have been in that lane, which was frustrating

Prices are high. Coffee is good. This is why I been coming here for 2 years, every single day. The girls are human beings! They have good and bad days like everyone else. For the most part every single girl has customer service skills and does know how to make drinks. When there's a new girl, it might take a moment to get her groove, but that's to be expected. People love to leave bad reviews. I personally like the stand and the girls. The company/corporate itself can do better in supplying them with products and materials and set them up for success. They take a lot of the frustration that actually needs to go to the true people in charge! They don't take care of their employees to the degree I feel they should. I know I'm not alone in thinking this. The staff is friendly, they remember

Barista had an attitude from the start and when we asked for a cup holder, she has us a wet one and two of our drinks literally fell through getting out the car.

My favorite coffee spot in Des Moines! The baristas—Kiana, Katelynn, and Laura—are always friendly and consistently make an excellent iced Americano. Their warm service and great drinks keep me coming back. Highly recommend this coffee stand!!

The coffee was quite delectable. Pumpkin is back baby! Had a nice pumpkin drinky and gulped it down so quickly I thought there was a ghost in my car drinking it too. Service was superb and will definitely be making my way back to this part of the shire!