Gone Chocolate

I have always order an Açai bowl from Gone chocolate specially living in Osterville! But tonight, omg!!! What an awful experience. The attendant was rude, and made my Açai bowl wrong, and instead of apologizing she was worse. At the end she gave me an awful looking Açai which I disposed since she didn’t give me my refund. I can’t wait to see the owner and personally share my experience with her! Because the customer service has fallen down the drain, and what you pay for an Açai is not what I have received. Look at the picture below it looks like she gave me the scraps.

Gone Chocolate is an experience that wakes up your sense of taste for ice cream, Sherbet, Acai which is becoming the rage. Sundays are amazing, with killer hot fudge. Candy galore for kids, many flavors of ice cream, quality is top drawer. The newer owner is a lovely lady, very friendly, and very informative. Not a stand out the door factory like another establishment who has become cheap on portions, Tom Thumb dish sizes. Not here, a healthy portion on every size desired. Home made fudge has been amazing for years, it has to be tried and many varieties as well. So convenient in the village to enjoy inside outside or take out. You will return many times as it is a well known staple and never disappoints. A must try.

We went there to get hot chocolate and we were very dissapointed with the customer service and the difference between the advertisement for the drink and what we actually received. On the board they have it is marked as fluffy hot chocolate and in reality it is hot chocolate made with hot water..... no whip cream no toppings or anything. When we called them to ask for a refund the young lady that picked up could not care less that we were dissapointed with the product and we did not receive a refund or another alternative.

Best açaí I’ve had around. I was very impressed with their acai presentation and great service. Very energetic people and very tasty ice cream. Can’t wait to go back

The girls that served us were both very friendly and helpful. The ice cream with all the trimmings was excellent! Plus it's a nice place to just sit and enjoy your ice cream or chocolate! It's a must place to just stop and endulge yourself!!!!