Gen Korean BBQ House

Gen Korean BBQ has always been a spot I’ve enjoyed, and it started off great for me. The meat selection is still really solid, and there’s a lot to like about the overall setup. That said, on my return visits it’s felt like they’ve started cutting corners a bit, especially with more and more items disappearing from the menu over time. One thing I do want to call out in a positive way is the service. The servers have consistently been friendly, attentive, and genuinely helpful, which goes a long way and keeps the experience feeling welcoming. The biggest downside lately has been the grill situation. They recently changed the process so they don’t swap out grills anymore, and instead you’re expected to clean it yourself with a piece of radish. In practice, that radish gets dirty fast and i

My husband and I have been adventuring out since we’re new to the area and on the hunt for our new go-to Korean spot. Gen’s popped up, and I immediately got excited because this was our favorite Korean restaurant back in Hawaii. We walked in and were greeted right away. It wasn’t very busy, and we were seated immediately. Our server was brand new and ended up getting three tables after us, but she truly did her best. What stood out the most was that the manager came by to check on us, which we really appreciated. Everything was delicious, and we were completely full by the end of the meal. This is definitely our new Korean spot!

Their quality and service have changed drastically since my first visit. Our grill pan was burnt, and when we asked for a replacement, the server told us they didn't offer replacements, only giving us a new white radish to wipe it. My sister clearly stated it was burnt and couldn't be wiped. Finally, a female server came over and tried to clean it, so we had to watch her perform. She eventually couldn't clean it either and finally gave in and replaced it for us. Throughout the entire visit, no one came to refill our drinks or replace our plates. The experience was absolutely terrible, and I will never go there again.

Could be my mistake for getting to go but I was disappointed with the quality of food. The first picture is the garlic pork I got, it has a weird slimy coating on all of it, not sure what it is but it’s a bit off putting. Next is the Japchae, I’ve had authentic Japchae before so maybe I’m biased but the raw veggies were also very off putting. I also got the Hawaiian steak which could have been marinated but it tasted completely plain and just had a slice of canned pineapple on top. The sides were fine but kimchi and pickled veggies are usually more crisp and fresh these were quite wilted. Perhaps it’s better fresh made on the bbq but I would strongly discourage takeout. I got a green tea boba and that was also not good. I felt it was far too expensive for the quality of food we received.

My little girl and I had the yummiest meal ever here! It was such a chill vibe, so relaxing to have a nice booth and delicious food and we loved our boba! The sides of kimchi and rice , potato salad.. it was all soo yummy along side of the delish Hawaiian bacon and bulgogi!! The staff were so sweet and kind, helping us so much! We had a really great time and can't wait to return!!