Friendly's

New Hartford, NY · American restaurant

Rating
4.1/5
★★★★☆ 4.1
Reviews
20
Rank in New Hartford
#50
of 88 restaurants
City Percentile
29%
rating percentile
Address
Friendly's, 1700 Burrstone Rd, New Hartford, NY 13413
Phone
(315) 733-4508
Website
locations.friendlysrestaurants.com/ll/US/NY/New-Hartford/1700-burrstone-road
Status
Closed · Opens 8 AM Sat

Friendly's is a restaurant located in New Hartford, NY. It is one of 88 restaurants listed in New Hartford. Its 4.1-star rating is slightly below the New Hartford city average of 4.3 stars. There are 10 photos associated with this location.

About Friendly's

Friendly’s is a classic American restaurant and ice cream parlor that has been serving families since 1935. Known for its delicious comfort food and signature ice cream creations, Friendly’s offers a welcoming atmosphere where guests can enjoy... More

Hours

Friday8 AM–10 PM

Customer Reviews

★★★☆☆ 3.0 Lisa · Aug 2025

Returned today and had lunch: delicious! Love the steak sandwich. Our server was amazing!!! Dani - is great! The place Still Needs a good scrub- maybe new flooring? The rug looks rough. 4months ago- Ice cream is always good- but I still worry about cleanliness.

★★★☆☆ 3.0 Lindsay Crowe · Dec 2025

Food and service were great. The restaurant itself is in desperate need of a scrub down. Cobwebs, dust, layers of gunk on the walls, and black… mold? (could be dust) on the ceiling, dirty tables, booths, and sticky menus. Very kid friendly, retro and nostalgic for me but I’d venture to say the dining room hasn’t been properly cleaned in many many years. The parking lot is also a little treacherous and needs some tlc

★★★★★ 5.0 Basil Thomas · Feb 2026

This demure oasis is the perfect spot for dinner at the end of a harsh unending winter day in winter new york. Just when i thought I would succumb to the elements, I was warmly welcomed into Friendly's by Naynay. Naynay was an outstanding waitress and made my time in Utica actually worthwhile. The service was excellent and attentive. I would come here again except for the fact i hope to never be within twenty miles of utica new york again. Please see photo of my empty Buffalo chicken wrap plate. I definetly recommend it. Not too spicy at all!

★☆☆☆☆ 1.0 Ava Tracy · Feb 2026

I’m not one to complain but this place was terrible. The bathrooms were gross the floors were sticky no hot water in the bathroom. The sink nozzle was about broken. Thankful they had toilet paper and paper towels. We waited over 45 minutes for our food. They were not all that busy at this time. Our waitress didn’t check on us. I was supposed to get a Buffalo wrap instead got honey mustard instead and I was not going to wait another hour to remake. We watched food get put on the counter and sit there for a while before served every time. Menus were sticky. Lemonade was gross did not taste like lemonade. The ceiling had black stuff in vents. This was absolutely disgusting.

★★★★☆ 4.0 Jeremy Hayes · Dec 2025

Haven't been to this location in years. Stopped in to have lunch with my wife. We were greeted by someone immediately and seated immediately. Waitress was extremely friendly and prompt. We ordered the 9.99 lunch special, drink and half a sandwich of turkey super melt. Food came out quick and was hot. Taste was incredible also. Ordered a Reese ice for dessert. AMAZING. Bill was under 30 bucks for 2. There were many people also coming in for lunch. The atmosphere wasn't great as the dining room looks like it hasn't been remodeled or really cleaned in 20 years. Ceiling tiles extremely black with lint etc, crayon on walls in the booths and other gross things on the walls. Overall it was worth it as the food was good, the service amazing and just the nostalgia feeling was incredible. Worth the

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

American restaurantDinerFamily restaurantHamburger restaurantIce cream shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.