Fox's Pizza Den

I love Fox’s burgers! I get at least 1 a week if not more depending on our schedule. Only on a couple of occasions my burger has been wrong but we have never complained, we would just simply order another one. Well it happened today so I called for the very first time and from the start I was told I was wrong. She was actually argumentative. I was shocked she was acting that way over a burger. Mistakes happen. Not once did she say how can I make this right or would you like another one or do you want a refund. No, she put me on hold so another woman could get on the phone and be rude. Again not trying to resolve anything just being ugly. That was the worst customer service ever. I cannot believe either one of those women have a job. The young man that is always up there working his butt of

I called and they asked me to hold, they laid the phone down and never came back. After about 7 minutes, someone on their end hung up the phone. I called back, a male answered, I asked to please not place me on hold bc I had been on hold and someone hung up on me. His reply was, “ what do you want?” I said, “I called to place an order.” He said “what do you want (very rudely).” I told him that “I can find a friendlier place to order my pizza.” His reply was,”cool.” He hung up. I will never call or go there again.

I am writing to report an incident that occurred at the West Monroe Fox’s Pizza. My husband and I arrived and I ordered a small salad, a large salad, and an order of breadsticks. After about 15 minutes, I simply looked around the corner to see if the salads were ready. An employee asked what I needed, and I told her I was just checking on the salads. She told me they were not made yet and that the breadsticks were not ready either. After another 15 minutes, I asked if I could at least get my salads, and I was told again that they were not made. As I walked toward the door, one of the employees yelled that I “didn’t have to be rude,” even though I had not raised my voice or been disrespectful at any point. I stepped outside to speak with my husband, and we decided to request a refund sinc

Order online never came through there system but they handled it the most professional manner ..very clean establishment clean parking lot and the sweet tea is on point!!!

Placed an online order this evening. Had to wait an extra 25 minutes after I got there to pick it up. Food was decent, but the service was very poor. I won’t be ordering from there again, since I refuse to pay the amount I paid to be rudely treated.