Fortune Express
Roanoke, VA · Chinese restaurant
- Address
- Fortune Express, 4802 Valley View Blvd NW Ld165, Roanoke, VA 24012
- Phone
- (540) 563-8818
- Website
- fortune-express.edan.io
- Status
- Closed · Opens 11 AM
Fortune Express is a restaurant located in Roanoke, VA. It is one of 432 restaurants listed in Roanoke. Its 3.6-star rating is slightly below the Roanoke city average of 4.2 stars.
Hours
| Saturday | 11 AM–9 PM |
Customer Reviews
Rating - 0 Stepson went in to order food. Worker wouldn’t let my stepson add on another order to his order before paying. So I Had came in to address the issue with the staff and to reorder and make payment as I was talking to the young lady she stated the other young lady was in charge and to wait a minute. The other young lady which was the lead on shift heard the whole conversations with the co worker and proceed to still work as if she didn’t have a customer waiting for her to resolve an issue. So I said excuse me ma’am can you come over and have a conversation with me so we can resolve w.e problem this is and she IGNORED ME & didn’t come over. She stood there as if we didn’t exist. She was flat out rude. We are black of course and it took a Caucasian women that works at the mall to
It's ok, cooked well so you won't get sick, but lacks flavor and texture. A lil pricy, but as expected for something in the mall.
The worst food and worst staff ever !! I ordered jumbo shrimps it was really just onions! I went back to speak with her, and while I was talking she was unbelievably rude — she didn’t even look at me. Then they started speaking another language to each other, and from their body language it was very clear they were insulting me. After that, they just walked away and left me talking to myself. When I raised my voice, all they said was: “What do you want us to do? Wait for the manager, he’ll be here in 30 minutes.” This is by far the rudest and most unprofessional staff I have ever seen. The worst service ever, and honestly the last restaurant I would ever step into again.
By far the worst Chinese food I’ve ever had! I tried to eat but I just couldn’t stomach it. I went to ask for a refund , and the owner was disgustingly rude! He even told me to never come back because I just want to eat for free! DO NOT EAT HERE !! DO NOT EAT HERE, DO NOT EAT HERE! The Japanese restaurant next door to them is 50x better , food is hot and fresh, and they treat you with respect.
Food was pretty good. There was only me and one other person there so the service was quick. I thought it extremely rude when the two employees spoke with each other in Spanish. What were they saying that they didn't want me to know? The icing on the cake for my dining experience was when the younger woman decided to sweep the floor. To stir up dirt and dust is unacceptable when I am trying to enjoy a meal
Accessibility & Amenities
Services
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This listing is informational. Contact the business directly to verify credentials, services, and availability.