Five Guys

I walked into Five Guys around 9:05 PM on 12/17, ready for a quick and simple cheeseburger—plain with mustard and ketchup, but unfortunately, this visit wasn’t it when I took my first bite, I immediately noticed something was off. There were mushrooms in my burger, which wasn’t what I ordered at all. This is unacceptable I specifically ordered a plain cheeseburger with just mustard and ketchup, and somehow, I ended up with mushrooms in my burger. How do you mix up plain with something like mushrooms? It's a simple order, and this mistake shouldn't have happened. I’m disappointed because I didn’t get what I asked for, and it’s not just about the food it’s about attention to detail. If I’m paying for something I want it to be exactly what I ordered.

This is my first review following the best hamburgers in USA, this greasy bu tasty hamburger is a guilty pleasure, juicy and well done. Will be always one of my favorite, in my area only can review 3 of 5 best.

Visited from NYC/ Food was great place is clean staff were attentive

We did not eat in this time but we have before and the atmosphere is good. We had delivery today the burgers are always delicious messy but delicious! We love them and they are worth the mess! You can put all kinds of scrumptious toppings on it and the fries are so good! They make sure you get plenty! See photo below.

We ordered Five Guys delivery through Uber Eats. Our order came, but was missing 3 burgers. I called the courier right away, but he said he brought all the bags. I decided to call the Five Guys Palm Beach Gardens store directly, not really expecting any real solution. The district manager, Kevin, was there at the time, so he spoke to me and apologized profusely, explaining that they made a mistake on their end with our order. It wasn’t the courier’s fault at all. He wanted to make it right so he re-made the entire order (even the items that we already got!) and personally drove 30 minutes to deliver it to our house himself. We ordered using a 3rd party so he really did not have to do that at all, but he did. Talk about going above and beyond. We are forever Five Guys customers!