Five Guys

Very friendly staff, accommodating to my pregnancy needs. I appreciate it. Also it’s very clean.

Food is always good but when you place an online order and wait 15-20 min before going to get it they are still working on your order. Don’t get it if you’re in a rush. Otherwise it’s good old 5 guys.

Imagine my surprise today when I ordered two cheeseburgers with mayo, ketchup, mustard and grilled onions, and I get home to eat them only to discover one of the cheeseburgers is missing the beef patty. The cheeseburger, or lack thereof, in question was conveniently placed at the bottom of the paper bag as well. It was a mayo, ketchup, mustard and grilled onion mess. I called them twice to complain and each time the phone goes to voicemail, which cannot receive a message because it's full. I essentially paid $24.56 for one cheeseburger. So much for customer service, especially when the place wasn't even busy.

I went to five guys with me and my friends. First one of my friends found a hair inside of her burger, and then my other friend found a hair in her fries. We asked the worker for a refund and explained about the hair and she told us no. The lady was really rude, even while taker our orders.

Every time I walk there stuff look at you funny even though am standing by pickup area. They won't get it am here to pickup order for 15 minutes. Then more people comes and you are at the end of the line. Stuff is out of touch with reality. Zero situational awareness. I was there and there were at least five people working.